Acratech outstanding service

Discussion in 'Miscellaneous Equipment' started by nbagno, Oct 10, 2013.

  1. nbagno

    nbagno Subscriber

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    2nd time they fixed an issue for free. I got the tripod insert stuck on my long lens head and it was removed and replaced for free. This time, my tripod fell and the quick release knob landed on the concrete slighting bending the shaft and again fixed for free. Looks like it got a little tune up also. Bonus, they make great products.
     
  2. DanielStone

    DanielStone Member

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    Acratech is an AWESOME company!

    Scott, the owner/founder is a real stand-up guy, and the products they make/innovate are truly outstanding(as you've stated :smile:) and IMO, are the *BEST* on the market.

    Really Right Stuff makes very good stuff too. However, to ME, the "open ball" design that Acratech employs is simply the best, most straightforward design allowing the easiest/lowest amount of maintenance(or lack of potential repairs).

    Their products are very well priced, extremely well made, and yeah: super lightweight for the weight they can support!

    I've seen their facility in-person(as I'm local to their shop). They're a small company, but that's a good thing IMO. They don't outsource any manufacturing of their products/parts, so q/c is extremely tight and controlled to the nth degree.

    If anyone reading this is looking to buy the last ballhead they'll need for the rest of eternity, give Acratech your business :smile:!

    cheers,
    Dan
     
  3. nbagno

    nbagno Subscriber

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    On that first repair, the person on the phone said no charge, but I wanted to give them at least something so I put a check for $20.00 to cover shipping at a minimum. Didn't even cash it.
     
  4. ROL

    ROL Member

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    Absolutely. I never fail to make gear snobs and neophytes alike aware of their great products, when appropriate. I've owned a head for over ten years, with no issues, though I may be more careful with my gear :wink:.