Anybody know anything about Mark Hama?

Discussion in 'Rangefinder Forum' started by nsurit, Aug 14, 2008.

  1. nsurit

    nsurit Subscriber

    Messages:
    1,462
    Joined:
    Jan 27, 2005
    Location:
    Texas Hill C
    Shooter:
    Multi Format
    I've had a Nicca 3S in for CLA/repair for about 5 months and can't get an email response and his mailbox is full on his voice mail. I hope this means he is on an extended vacation. Anybody heard from him lately? I had some communications early on, however it has been several month since I've heard from him. Bill Barber
     
  2. Trask

    Trask Subscriber

    Messages:
    1,367
    Joined:
    Oct 23, 2005
    Shooter:
    35mm RF
    I wish I could say I was surprised. I had some work done by Mark on a Canon L-1 and a Leica IIIa a couple of years ago, and I had the same experience -- no contact for several months, no response to e-mails. I finally had to get really direct with him in order to get response. The repairs were completed, I should note, and the cameras do work fine, as far as I can determine. But the experience was off-putting, and not something I'd care to repeat. Besides, I just can't understand people who refuse to communicate when just a few words would do. I think most of us are reasonable and willing to wait for quality service, but I'd also bet most of us dislike being gratuitously ignored. I know I sure do, especially when I'm paying for something.
     
  3. brofkand

    brofkand Member

    Messages:
    514
    Joined:
    Aug 9, 2008
    Location:
    North Caroli
    Shooter:
    Multi Format
    Well, I'm glad I didn't choose to have him repair my Ricohflex! It's kind of wrong that he just fell off the face of the earth for 5 months.

    I emailed him a few days ago about my Ricohflex and never got a reply. I do hope you hear from him soon.
     
  4. nsurit

    nsurit Subscriber

    Messages:
    1,462
    Joined:
    Jan 27, 2005
    Location:
    Texas Hill C
    Shooter:
    Multi Format
    I just heard from him and my Nicca will be winging its way to me on Monday. I look forward to getting it. I have plenty of cameras and not having this one was not an real problem, other than the spotty communications. Bill Barber
     
  5. Chaplain Jeff

    Chaplain Jeff Member

    Messages:
    172
    Joined:
    Mar 22, 2008
    Location:
    Norfolk, VA
    Shooter:
    35mm RF
    Hello,

    Let's get one thing straight.

    Mark Hama is one of the best repairmen in the business.

    For some cameras out there, he is the ONLY repairman in the business. That keeps him a bit busy.

    He isn't good about email - that's true for lots of repairmen. But there's a phone number listed on his website and if you call it, he'll gladly and pleasantly speak to you for as long as you like - letting you know how your camera is, what position it is in line, etc.

    I send him my collectibles and he takes care of them for me. He brought back to life a dead Minolta XK Motor I bought for parts. When he was done with it it was a MINT condition example I promptly sold for 7 times what I'd paid for it.

    If you don't use Mark, that just means my cameras will come back that much quicker :D - and that you lost out on one of only four repair persons in the country I trust.

    Jeff M
     
  6. michaelbsc

    michaelbsc Member

    Messages:
    2,106
    Joined:
    Dec 18, 2007
    Location:
    South Caroli
    Shooter:
    Multi Format
    OK, can you list the other three for us?

    Thanks,
    Michael
     
  7. Jan199

    Jan199 Member

    Messages:
    3
    Joined:
    Jan 16, 2007
    Shooter:
    35mm
    I'm a lurker and appreciate the generous sharing of experience I find here. I have to come to Marks' defense. I sent him, in January I think, a Nikon F4. Had it back in about 3 weeks working perfectly.

    Maybe the issues are related to some machines needing hard to obtain parts/attention that only he can perform? I had 2 cameras I wanted serviced and he told me, up front, that the Nikon would be much quicker.
     
  8. nsurit

    nsurit Subscriber

    Messages:
    1,462
    Joined:
    Jan 27, 2005
    Location:
    Texas Hill C
    Shooter:
    Multi Format
    Two promised ship dates. Still no camera! Lack of communication is a huge problem. Having my money and my camera for 7+ months is also a problem. Clear and accurate communications buys patience. Lack of communications brings frustration. This experience has dampened my interest in restoring and using a classic rangefinder. Perhaps I new Voigtlander from Stephen Gandy would quench that thirst. Same dollars, less aggravation. Bill Barber
     
  9. pesphoto

    pesphoto Member

    Messages:
    479
    Joined:
    Mar 30, 2005
    Location:
    Providence R
    Shooter:
    35mm RF
    I recently bought a Yashica GL off ebay for about $9.00. Off course it was DOA, as I expected. But at that price it was worth it and Im getting it ready to send off to Mark to bring it back to life. IN his email he said to will be about 2 weeks to repair, though Im in no hurry.
     
  10. Nick Merritt

    Nick Merritt Member

    Messages:
    421
    Joined:
    Jan 6, 2007
    Location:
    Hartford, Co
    Shooter:
    Multi Format
    I have had him work wonders, and very quickly, with a TLR that hit the ground face first (in its case, thankfully) when the old leather strap gave way. Now I have a Yashicamat that I picked up cheaply over the weekend that needs his attention. I'm debating whether to send it to him, even though he'd have it working better than new (as his site says, maybe he built it originally!). But the uncertainty of communications does trouble me.

    pesphoto, have you tried Zack's Camera Repair, right in Providence? zackscamerarepair.com You might want to deal with someone local -- and I'm considering using them myself if they work on these.
     
  11. pesphoto

    pesphoto Member

    Messages:
    479
    Joined:
    Mar 30, 2005
    Location:
    Providence R
    Shooter:
    35mm RF
    Nick,
    I have used him. Excellent service at Zack's. Definately give them a call.
    He fixed my Bessa R when it had a jammed film advance lever.
     
  12. jnanian

    jnanian Advertiser Advertiser

    Messages:
    19,983
    Joined:
    Jun 21, 2003
    Location:
    local
    Shooter:
    Multi Format
    not to derail this thread ... mike zack is a great repairman!
    here in RI we have a few good guys still, they all communicate well too.

    john
     
  13. Nick Merritt

    Nick Merritt Member

    Messages:
    421
    Joined:
    Jan 6, 2007
    Location:
    Hartford, Co
    Shooter:
    Multi Format
    Great to know, guys. I sent them an e-mail a few days ago and haven't heard back yet -- but then some guys are better reached by phone.