Bostick Sullivan - help... anyone there ??

Discussion in 'Alternative Processes' started by Rock Poper, Jul 8, 2005.

  1. Rock Poper

    Rock Poper Member

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    Hi,

    I ordered a pt/pd kit from bostick-sullivan.com 7 days ago - I received an automated confirmation email immediately ... but since then I have seen no charge on my credit card and have had no reply from 3 emails sent inquiring as to what was happening with my order...

    The 1st email was sent after 3 days to melody@bostick-sullivan.com as their website suggests for those types of queries - and then also a day ago I forwarded the same email to the other email contacts they listed to which I got a 'user mail box full' reply from richard@bostick-sullivan.com, and once again no reply from the others...

    I should have just ordered a pt/pd kit along with the cyanotype kit I ordered from the formulary, which was sent within 2 days ... I just wanted to try out different suppliers, I am now afraid that as soon as I order a pt/pd kit from elsewhere that bostick-sullivan will process my order and I'll end up with two $180 kits :tongue:

    They seem to be on vacation ?

    any ideas ? similar experiences ? advice ?

    cheers,
    Nick
     
  2. Jorge

    Jorge Inactive

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    I have dealt with B&S for years and have had nothing but great service from them. Have you given them a call? I suspect they are probably on vacation and forgot to update their web site. In any case, call them, ask for Kevin and he will take care of you.
     
  3. photomc

    photomc Member

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    Like Jorge said, they are good folks, and since APIS is July 7-9, my guess is they are all pretty busy with getting things set up and will reply back as soon as possible. Try giving them a call, if anyone is there they will help out or least explain the delay.
     
  4. jp80874

    jp80874 Subscriber

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    Nick,

    B&S sponsors APIS, Alternative Photographic International Symposium, which meets in Santa Fe every two years. It starts next week and is part of the 10 day Santa Fe Photography hoopla. Rather than on vacation I would guess they are working 26 hours a day getting ready. I know that doesn't get you the products you want, but it may explain the delay. They are normally very good and prompt. If you can be patient imagine what this means for alternative processing. I only hope I can make it there next time.

    John Powers
     
  5. Mateo

    Mateo Subscriber

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    I would like to just add another vote of confidence for B&S. I have had nothing but excellent service from them and would recommend that you do buy your kit from them because they are a great help with information on Pt printing. When you need to work the bugs out of your process they will take the time to help you.
     
  6. Jorge

    Jorge Inactive

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    I second Mateo's post. If you ever have a question or a problem, just ask for Kevin and he will bend your ear and spend as much time with you on the phone as you like. These are great folks and a credit to the photo community
     
  7. mark

    mark Member

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    Yep, call them. I have had better luck that way. E-mails have taken a few days for a response. Call and talk. A really nice bunch of folks.
     
  8. andrewfrith

    andrewfrith Subscriber

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    Bostick and Sullivan are great to deal with...Kevin has spoken to me on the phone for over an hour on occassion and will share any knowledge, information he has.
     
  9. colrehogan

    colrehogan Member

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    I just called them today regarding my 11x14 COT paper order which is on it's way to them and then to me soon.

    I see you're in NZ, so it might not be as easy for you to call them.
     
  10. david b

    david b Member

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    I am friends with Kevin Sullivan and I did see the entire B-S family tonight. PM me with your info and when I see Kevin tomorrow I will ask him about it.
     
  11. Rock Poper

    Rock Poper Member

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    well!

    such a great vote of confidence for these people and their service - I'll definitely stick with the order.

    David, you should have a PM shortly ...


    thanks everyone - a great help


    cant wait to get it! (which is to say i can, in this context (; )

    nick
     
  12. Rock Poper

    Rock Poper Member

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    Melody got back just now...

    a little late, but understandable with the conference going ...

    cheers'nthanks everyone (;

    (Once i get some prints goin I'll become a full member and post some)

    woohoo!
     
  13. Rock Poper

    Rock Poper Member

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    arrived yesterday >>grin<<
     
  14. photomc

    photomc Member

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    Thanks for the update....now go have fun :D
     
  15. Rock Poper

    Rock Poper Member

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    wowsa - got my first print that I could say I'm happy with - beforehand they were all very weak in terms of black (Dmax ?) - turns out pt/pd need a lot more UV than the cyanotypes I was doing at the same time - pt especially...

    was thinking - if pd develops/prints out faster than pt, what does that mean for pt/pd combo prints ? pt gives you highlight detail with pd being the base 'warm' darks ? - no doubt answered elsewhere here - i'll go search (;
     
  16. roteague

    roteague Member

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    Ask, or PM Jorge. He is quite knowledgeable about those processes.