If this would fit in a different section, please feel free to move it, mods. About a year ago, I sold a print (on Ilford glossy FB) to someone I know. He's the president of the local art club (which is nother big - about 18 members) and I'm in the club. The photo had been a winner in the club's annual art show (which was mainly why he bought it, I think). So, he left me a message the other day saying he'd damaged it and wanted to know what could be done. He said the glass had broken and there was some damage to the print surface. I'm guessing it got dropped. What would you do? My first thought is that he bought it and then damaged it himself, so he's stuck. But of course that doesn't help with customer relations. I don't have another one printed at the moment (though it's an easy one to do if I actually had a chance to get into the darkroom). I would feel sorta bad selling him another at the same price, but it wouldn't be entirely fair to me to just give him another print. I haven't called him back to find out what his expectations are, but should do that soon. Have any of you dealt with this before and what did/would you do?