I bought paper from a guy who owns a business in the USA and he actually runs a darkroom and does prints for customers. I heard he was selling some paper (I should have been suspicious of this right away) that he "guaranteed" and that he "is a pro and knows his stuff". First off, he led me to beleive that all the 16x20 packages were 50 sheets, but they were two 10s and one 25, so I ended up with 3 of those and 2 partial boxes of some 8x10 and 11x14 for $225. When I got them, I complained about the 16x20 paper only being 10 and 25 sheets when I was under the impression that they were 50 sheet boxes as we were talking about 50 sheet boxes the entire time in our conversation. He said denied me a refund on that basis. So, I tested the paper and the 8x10, 11x14 and one of the 16x20 packages were fogged and unusable for my application. Since he guaranteed the paper I started sending it back. I sent the 11x14 paper first and he sent me a new box because he would not refund my money. So a couple months later, I later tested the 8x10 and 16x20 paper (which was stored in my fridge) and sent an email saying this was no good as well and I'd be sending it too. He sent me an email saying "keep it" and although I've sent a few emails addressing this issue and requesting an explanation, he is not responding. I'm not going to name names, but I'm tempted and anyone who sends me a PM, I will surely give this information. Basically, I paid via Paypal as "gift", so I'm not covered. I also did this around eBay, so I'm not covered there. He probably know this and this is why he is screwing me around -he feels he isn't accountable because there's no feedback or compaint process for the way we did the business. At first he said he would replace all the fogged paper, but when it worked out that he wasn't going to make any money off the deal, he has obviously bailed. Because he owns a legit business and ripped off his customer (I have the receipt as well), what are my options? Can I file a complaint through the Better Business Bureau (BBB)? I am quite pissed at the fact that he would rip me off like this, but I did get 1 11x14 Ilford WT FB package that is good and about 25 sheets of Forte FB WT that is good, so I'm not losing a ton of money. But it's the ethics of the situation in question that make me mad. I work with homeless youth and don't make much money and some of my clients are more accountable than this guy. Let me know your thoughts.