In praise of THINKTANK

Discussion in 'Miscellaneous Equipment' started by gliderbee, May 7, 2013.

  1. gliderbee

    gliderbee Member

    Messages:
    117
    Joined:
    Jan 18, 2008
    Shooter:
    Med. Format RF
    If it's good, it must be said; if it's VERY good, I gladly put it on a forum:

    I have a Thinktank Retrospective 30, very pleased with it, BUT it developed a small problem at the strap: the stitch came loose on a length of about 2 cm, and I suppose it will go further; have a look at the picture:

    s_2013-05-01 08.05.20.JPG

    I contacted the people at Thinktank USA (IIRC) last Wednesday (May 1st), on Friday 3th I received a mail from the local distributor in the Netherlands, and today, Tuesday May 7th, I received a brand new Retrospective 30 !

    Note: I bought it from the Internet, not locally, and I can keep the defective bag !

    That's what I call a great service !

    Stefan.
     
  2. bsdunek

    bsdunek Subscriber

    Messages:
    1,309
    Joined:
    Jul 27, 2006
    Location:
    Michigan
    Shooter:
    Multi Format
    Sounds like a good company to do business with. Thanks for spreading the word.
     
  3. C.poulton

    C.poulton Member

    Messages:
    23
    Joined:
    Nov 21, 2007
    Location:
    London
    Shooter:
    35mm RF
    That's what I call customer service!