I know Jessops failings have been well-documented here before, but for me this is a new low (with a happy ending!) - Out shooting in Manchester for the APUG 5th Anniversary this lunchtime I was passing a Jessops and decided to pick up some fixer for use in processing the results. I went in and asked for a bottle of Ilford fixer. The manager's eyebrows went up quickly followed by his nose, then he made that odd noise that plumbers make just before they tell you how bad the job was that the last plumber did. "What you see is what you get!" he announced. Apparently, what I got was to be about twenty rolls of assorted film (mostly C41), a bottle of Jessops Econodev gnat's pee and an old accordion bottle. Up until now Jessops haven't shown much traditional stock, but they have at least had a bit in the store room. I asked but apparently, at this store at least, this is no longer the case. And it's not like this was anything incredibly esoteric - just a plain old bottle of fixer. As I turned to go he made the mistake of saying, "I suppose you might be able to order it from our website..." Normally I would have let it go, but the bloke's attitude annoyed me, so I enquired quietly why he thought I would choose their website, given that there were many sites offering that product... and that Jessops had just let me down. While he thought for an answer I pointed out that what he did have in his shop could also be bought from PC World, Currys, Comet, even Halfords (some of it). I then bit my lip and left without adding, "Why do you think your company's going bust?!" (which would have been a bit too much like shooting fish in a barrel!). Fuming quietly, my wanderings took me past a Jacobs outlet so I thought I'd give it one last try... Ilford Fixer? Certainly! Just over on that well-stocked shelf over there! 500ml, 1 litre or 5 litres? Hypam or Rapid Fixer? How about some Ilford / Harman Paper Developer? Cooltone or Warmtone, we have plenty of both?! Traditional paper? Of course! Resin or fibre? Cooltone, warmtone or neutral? Any accessories? We have Paterson tanks, reels, film clips, tongs, safelights...! I'd meant to get a load of stock in via mail order next week so instead I decided to stock up there just to support a high street outlet who still supported the traditional photographer, even if it was at a mark-up! Except it wasn't at a mark-up. I spent £80 and I think I might actually have saved a little money. Ended up with a nice chat about the Rollei 35 I was using and walked out a happy (and heavily-laden) man! In the past I've always regarded Jacobs as Jessops' poor relation, I've no idea why. I certainly won't be thinking of them like that any more!