Lens crud

Discussion in '35mm Cameras and Accessories' started by Tony-S, Jun 6, 2011.

  1. Tony-S

    Tony-S Member

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    I just rec'd a Canon FD 24mm f/2.8 from Adorama and it was listed as an 'E', but there appears to be some liquid or something that has gotten underneath the front element. I'm quite surprised at this since I've never seen an 'E' rated item with such a conspicuous issue. I believe it'll be returned.
     

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  2. Sirius Glass

    Sirius Glass Subscriber

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    Return it. Possible lens coating delamination.
     
  3. HelenOster

    HelenOster Member

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    I'm not surprised you are unhappy and I do apologize.

    Please drop me an email: Helen@adorama.com, with your order number, and I will get right on with sorting this out for you.

    I should mention that we close early today (Tuesday) for the holiday of Shavuot - re-opening on Friday, so again my apologies if the process of return and resolution are slightly affected by this.
     
  4. Newt_on_Swings

    Newt_on_Swings Member

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    Now thats some service... lol I just dropped by adorama yesterday for some more dektol too. (and the usual ogling of cameras in the cases)
     
    Last edited by a moderator: Jun 7, 2011
  5. Sirius Glass

    Sirius Glass Subscriber

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    Helen Rocks!

    All of us at APUG thank you for your continued support.

    Hag Samayoch!

    Steve
     
  6. Tony-S

    Tony-S Member

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    Hi Helen,

    I put in an email to customer service last night. If I don't hear anything by Friday afternoon, I'll give them a call.

    Thanks,

    Tony
     
  7. Ralph Javins

    Ralph Javins Member

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    Lens Crud, and Adorama's Interest in Us!

     
  8. Tony-S

    Tony-S Member

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    I've bought several used items from them and have only had problems with two. The lens that is the topic of this thread, and a Fuji GA645i that developed a shutter release problem 2 months after I bought it. I returned the camera and the refunded my money. I've been quite happy with Adorama.
     
  9. Tony-S

    Tony-S Member

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    Well, Adorama just sent me a UPS shipping label by email to cover the shipping expense on the return.
     
  10. HelenOster

    HelenOster Member

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    It's my pleasure to be here for you!

    If you need help with anything else, please let me know.


    NB If I ever miss a posting regarding a CS issue I'm always very grateful to get a heads up via email so I can make sure all our customers are looked after.
     
  11. M.A.Longmore

    M.A.Longmore Subscriber

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    Thanks Helen !

    It's Always Nice To See Such A Positive Response !

    Enjoy The Weekend !

    Ron
    .
     
  12. Jeff Kubach

    Jeff Kubach Member

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    I have a Canon FD 24/2.8 excellent lens!

    Jeff