New position at Kodak Management: chief customers officer

Discussion in 'Industry News' started by AgX, Dec 27, 2010.

  1. AgX

    AgX Member

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    Excerpts from Kodak press release:

    Eastman Kodak Company announced that it has named Gustavo Oviedo to the position of Chief Customer Officer

    “Kodak has always believed in putting the customer first,” said Perez. “With the creation of the position of Chief Customer Officer, we are reinforcing our commitment to delivering products and services that reflect the input and the needs of our customers, both commercial and consumer.

    As Chief Customer Officer, Oviedo’s primary responsibility will be making the customer central to the company’s delivery of products and services – from design to distribution. He will partner with all of Kodak’s business teams and Corporate Marketing to carry out his mission. From his base in Rochester, N.Y., he will oversee the company’s sales and customer operations in the Americas; Europe, Africa and Middle East Region.

    “Our sales increasingly come from the business-to-business marketplace, which is where I have spent the bulk of my career. I look forward to doing all I can to contribute to the continued success of Kodak’s digital transformation.”
     
  2. M.A.Longmore

    M.A.Longmore Subscriber

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    Another, Digital Douche Nozzle ...

    I Assume ?
     
    Last edited by a moderator: Dec 27, 2010
  3. Jeff Kubach

    Jeff Kubach Member

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    I geuss Kodak has to survive, but doesn't help film much.

    Jeff
     
  4. jacarape

    jacarape Member

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    That's kind of funny actually.their continued successful transformation to digital? Like America making progress in the Middle East I suppose.
     
  5. dfoo

    dfoo Member

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    Perez should go. He is, and will continue to be, an utter failure.
     
  6. mabman

    mabman Member

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    It's not intuitively obvious on Kodak's site - has anybody found a way to contact this guy? If he's truly interested in consumer input as the blurb says, I'm sure we can give him some :smile:
     
  7. Paul Sorensen

    Paul Sorensen Subscriber

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    Well, I think the comment about their market becoming increasingly business to business says something about how much they want to hear from individuals like us.
     
  8. markrewald

    markrewald Member

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    These types of comments say a lot of the professionalism of the person who utters them.
     
  9. AgX

    AgX Member

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    That is a good point. If he should be interested in the consumer's point of view one should be able to contact his department directly. Though I assume he is rather in charge of strategic decisions on the company-customer relation.

    For anyone interested in that matter the press officer who is responsible for that release should be able to give more details on that new function: david.lanzillo@kodak.com
     
  10. Christopher Walrath

    Christopher Walrath Member

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    Out of curiousity, I have sent an inquiry to Judy Goonan, Director Customer Relations. Just a general 'Where-Is-The-Film-Portion-Of-Your-Business-Headed' kind of thing. It will be interesting to see just what shape the response takes.
     
  11. M.A.Longmore

    M.A.Longmore Subscriber

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    I was just expressing, what you were thinking !

    I guess that makes me a bad person ...


    Ron
    .
     
  12. AgX

    AgX Member

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    I did not know that such a department existed.
    Does this tell more about me or about Kodak?

    But I guess I made a fool of me again.
     
  13. Christopher Walrath

    Christopher Walrath Member

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    Tells of you. And myself as well for neither did I. It would be a forgone conclusion that such a department would exist but it never occurred to me.
     
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  15. markrewald

    markrewald Member

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    Please don't attempt to try and read other people's minds and make comments like that.
     
  16. lxdude

    lxdude Member

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    I dunno man, sounds like a Digital Douche Nozzle to me, too!!:laugh::laugh:
     
  17. M.A.Longmore

    M.A.Longmore Subscriber

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    But, that's what I've been trying to say.

    But The Minister Of Politically Correctness, seems to disagree.

    Originally I posted that the gentleman was a Digital DoucheBag,
    then I corrected myself, DoucheBag is so overused.
     
  18. David A. Goldfarb

    David A. Goldfarb Moderator Staff Member

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    Moved to the new "Industry News" forum. The Industry News forum is for information like this, about new developments in the photo industry that might be of long term interest to APUG readers, and this is often information that previously fit awkwardly in other forums.

    Remember that items posted in The Lounge may be selectively purged after 180 days or may be moved to another forum, if they seem to be of long term value and have attracted significant interest. It is best not to put topics relevant to analogue photography in The Lounge, which is for off topic discussion.
     
  19. AgX

    AgX Member

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    I did not even know that such a new forum existed. I guess it was not annonced.
     
  20. Brian Legge

    Brian Legge Member

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    Keep in mind that press releases
    Like this are typically aimed at investors, etc, not at customers. Quotes will always be aimed to align with what shareholders - people concerned only/mostly with profitability view as a profitable direction.

    If anything, it only says that Kodak still views digital as the primary place investors see profit or at least potential for growth.
     
  21. Wolfeye

    Wolfeye Subscriber

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    Good gods. Film is a business. When it's gone, time to move on to something else.
     
  22. jnanian

    jnanian Advertiser

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    don't expect much !

    i asked a vp over the phone the same sort of thing several years ago.
    he told me they no plans on changing any aspect of their
    film - paper - chemistry business in the foreseeable future ... kind of thing
    and then 2 weeks later they announced to the world they would no longer
    be making black and white photo papers .

    oh well business is business ...

    not that i don't enjoy using their films, i don't put much faith into the idea
    that in the next few years they will make any of it anymore ...
     
  23. mgb74

    mgb74 Subscriber

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    It's part of the trend to label the most senior execs "C_O". Otherwise known as VP, sales.

    Sort of like grade inflation. I do love corporate speak though, "we have always believed in putting the customer first" and "reinforcing our commitment". So they create a new position?
     
  24. Moopheus

    Moopheus Member

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    "Nothing will change" is corporatespeak for "this will be gone in six months or less." Invariably uttered in conjunction with corporate takeovers.
     
  25. Christopher Walrath

    Christopher Walrath Member

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    First after profit/loss of course. It is the nature of the beast after all.
     
  26. markrewald

    markrewald Member

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    Nothing like being a bigot. Afraid that a new technology will show you up so you resort to name calling. Nice.