Sending Gear to Canon for repair

Discussion in '35mm Cameras and Accessories' started by bmac, Dec 28, 2003.

  1. bmac

    bmac Member

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    Does anyone have any experience sending canon lenses in for repair? There are two places, one in NJ the other in CA. I am closer to CA, but will send it to the east coast if it is a better option. My 17-40l took a tumble today and is in pieces :sad:
     
  2. Aggie

    Aggie Member

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  3. bmac

    bmac Member

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    LOL! Close! I was over in Santa Cruz knee deep in water all day. Ended up dropping it on my driveway when I got home :sad:
     
  4. Aggie

    Aggie Member

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  5. photomc

    photomc Member

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    Brian, haven't sent lens in, but did send a camera in - it ended up going through the camera shop I had purchased it from. Would like to hear how this works out for you, I have a 20-35 that is in need of some repair. If I find anything out, will let you know.
     
  6. bmac

    bmac Member

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    Just a quick update. Lens was shipped to Canon on 1/2/04, they mailed me an estimate for $165 (not bad!) which I returned the next day. They Charged my credit card on the 28th. Now I'm just waiting for the ups man to deliver it :wink: It's been a month, I miss my baby hehe.
     
  7. bmac

    bmac Member

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    Wouldn't you know it. Lens arrived last night after my post. Good as new, if not better!

    Brian
     
  8. David A. Goldfarb

    David A. Goldfarb Moderator Staff Member Moderator

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    I haven't used Canon factory repair for years, but when I have it was great. They bring the whole camera or lens up to spec, whatever the complaint.
     
  9. bmac

    bmac Member

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    They did an excellent job. The lens came back completely remanufactured. New focus mechanism, plastic cover, elements cleaned, etc. Well worth the wait.