Simon R Galley and Ilford

Discussion in 'B&W: Film, Paper, Chemistry' started by mitch brown, Jan 17, 2012.

  1. mitch brown

    mitch brown Subscriber

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    hi
    I am posting this as a follow up to my recent post about WTMG paper stain. Simon answered my post and said if I still had problem to let him know. I remade all my chem's and still had a problem so I email Simon. Simon replayed first thing Mon am asked a few question and as i had not kept the cardboard package i could not give him a lot number. NO PROBLEM Simon and Ilford are sending me a new box even tho I might have caused the paper problem no question's period they are just assuming it a defect. Now that CUSTOMER SERVICE at it's best.
    Thank you Simon and Ilford
    Mitchel Brown
     
  2. Jeff Kubach

    Jeff Kubach Member

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    Diffileny a great company.

    Jeff
     
  3. keithwms

    keithwms Member

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    Very nice. Thanks Simon! I just bought several boxes of 11x14 hp5+.
     
  4. J Rollinger

    J Rollinger Member

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    Ilford will still be there after Kodak and all others are gone.. Their dedicated to their product!
     
  5. Poisson Du Jour

    Poisson Du Jour Member

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    Are they...?
     
  6. tomalophicon

    tomalophicon Member

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    Yes, thei'r...
     
  7. Chazzy

    Chazzy Member

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    Bravo to Ilford. They're well worth supporting.
     
  8. eclarke

    eclarke Member

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    My favorite 11x14 and 8x10 film..never fails to please me....evan clarke
     
  9. J Rollinger

    J Rollinger Member

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    Yes they are...
     
  10. eclarke

    eclarke Member

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    Well put....
     
  11. Terry Christian

    Terry Christian Subscriber

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    And let us not forget how our dear Mr. Galley and Ilford are selfless about providing budding darkroom enthusiasts with the Ilford Multigrade Printing Manual. It is a beautiful publication, well-written and a great springboard to better technique.
     
  12. IloveTLRs

    IloveTLRs Member

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    What is this manual you speak of? :pouty: It sounds interesting ...
     
  13. Joe O'Brien

    Joe O'Brien Member

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    I had a very similar experience with a pack of WTMG myself, and received equally good customer service. Ilford has a dedicated customer in me, I recommend their products to all the students in the darkroom I work at.
     
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  15. jnanian

    jnanian Advertiser Advertiser

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    they are a top - shelf operation ..

    great folks worth their weight in silver :smile: !!
     
  16. zsas

    zsas Member

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    Agree! Simon does what few do, grass roots customer support! I am amazed at his engagement with his customer base!
     
  17. Valerie

    Valerie Subscriber

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    Yes indeed!!!
     
  18. Thomas Bertilsson

    Thomas Bertilsson Subscriber

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    There?
     
  19. Thomas Bertilsson

    Thomas Bertilsson Subscriber

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    I know that it sounds silly, but I really wish Kodak would follow suit. PE does an amazing job substituting, but I think Kodak has a fair bit to learn from Ilford in this regard. It may not result in big bucks right away, but long term it's probably a good idea to be on touch with ordinary people in the market.
     
  20. Newt_on_Swings

    Newt_on_Swings Member

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    +1 for Ilford. Great company, great service. I only use ilford papers now and will continue to and recommend it as well, stories like this make me happy that customer service still means something nowadays.
     
  21. Ken Nadvornick

    Ken Nadvornick Subscriber

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    "They are..."

    And I completely agree.

    Ken
     
  22. RalphLambrecht

    RalphLambrecht Subscriber

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    do't hamster run-out product1,BUY FRESH FROM ILFORD!
     
  23. Simon R Galley

    Simon R Galley Subscriber

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    Dear all,

    Thanks for your feedback, it is greatly appreciated.

    Simon ILFORD Photo / HARMAN technology Limited :
     
  24. railwayman3

    railwayman3 Member

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    Top company, top products, top people. :smile:
     
  25. andrew.roos

    andrew.roos Member

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    As a new returner to analog after a 20-year absence, I've recently had to decide which film, chemicals and papers to start with. After careful consideration, and despite the presence of some strong products from other manufacturers, I finally decided to go with all Ilford products (Delta 100, ID-11, Miltigrade IV RC paper). Part of this was the good service I received from their South African representative Midsouth, but a major consideration was my level of comfort with their committment to film, their ability to operate sustainably in a low volume market, and their active presence on APUG.
     
  26. John Austin

    John Austin Member

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    Youse lot have obviously caught on to something I discovered in 1961

    (Does this site already have too many grumpy old men?)