Back on June 4, I ordered a bunch of gallery pins (the little steel L-shaped pins used to mount variable thicknesses of glass/mat/backing to the wall) from Light Impressions. I have a show to put up on the wall by July 15, so I figured that I would have had more than enough time to get them. Well, I had not gotten any email, phonecall or merchandise from Light Impressions as of today, so I called to find out what's going on. The customer service rep I spoke to was very nice and polite, but he informed me they were still on backorder and would not be in for another four to six weeks. He told me that their website has no connection to their inventory. This is totally unacceptable in this day and age - even circa 1998 websites were starting to have direct connections to inventory levels, and even when they didn't, most retailers would email or call to let you know something was on backorder within 48 hours of receiving the order. This is now 2010, and that degree of customer service or lack thereof is totally unacceptable, especially when you are charging the premium prices that Light Impressions charges.