Straighten out the renewal process please

Discussion in 'Support APUG.ORG With A Yearly Subscription.' started by k_jupiter, Feb 2, 2006.

  1. k_jupiter

    k_jupiter Member

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    This is day two of not being able to access the galleries, being constantly reminded that I am not a subscriber, and generally not feeling 'loved' around here.

    Please take care of this Sean.

    tim in san jose
     
  2. Sean

    Sean Admin Staff Member Admin

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    Sorry about that Tim, for some reason around 10% don't kick in like they are supposed to. I'll see if I can find some info on it.
     
  3. roteague

    roteague Member

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    Sean, I wonder if resubscribing before your old subscription expires may be the problem. I noticed that I resubscribed on 1/27, my old subscription didn't run out until 1/31. When it did, the system didn't recognize that I had resubscribed three days earlier. Just an idea.
     
  4. k_jupiter

    k_jupiter Member

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    Same here. I had two subscriptions for a day or two. I suspect that is part of the problem.

    tim
     
  5. Monophoto

    Monophoto Member

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    Sean -

    Another example - my subscription was set to expire on 3 February, so I renewed on 2 Feb, and the subscription status thing indicates that I am in the club through 2 Feb 2007 - but as of this morning I am blocked out of the galleries and get the message that I have been banned to outer kushna for failing to renew.

    Louie
     
  6. Jeffrey

    Jeffrey Member

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    I don't think my sub has run out, yet I, too, am blocked access.
     
  7. Vahid Naziri

    Vahid Naziri Member

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    Same here. No access since the previous subscription end date (2/4/06). The new subscription starting date (2/1/06) has not kicked in yet! :sad:
     
  8. Sean

    Sean Admin Staff Member Admin

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    The subscription system seems to fail a lot with renewals. They have probably repaired these issues in the new version of the software but there is no way to upgrade to that for a while. I'll see what I can find. Best thing at this point is to use the 'contact us' form (I have added a new option for failed subscriptions). I'll look into those in this thread having problems. Thanks, Sean
     
  9. Jim Chinn

    Jim Chinn Member

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    I Have the same or similar problem. I first subscribed Feb 5, 2005. I then sent another larger amount in October of 2005. I thought the second would just replace the earlier subscription. My first subscription ran out on the 5th. My subscription status still shows an expiration of October 14, 2006. (one year from my second contribution/subscription). I think I sent the payment in as a subscription. Was it considered a contribution as opposed to a subscription? I had intended it to be for a one year subscription. If you could adjust it that would be great. My wife's current job status will preclude me from re-subscribing before the October date.
     
  10. Jim Chinn

    Jim Chinn Member

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    Message sent.
     
  11. BWKate

    BWKate Member

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    My renewal did not appear to have been activated. I renewed before my subscription ran out and I hear that can be a problem. I understand that Sean is away in San Francisco so will not expect this to be fixed right away. I do expect it to be fixed eventually but I'm in no hurray. I just can't post or look at photos right now. No problem, I can wait.

    BWKate
     
  12. roteague

    roteague Member

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    Thanks BWKate; we need more people with your attitude on APUG. I'm sure Sean will fix it as soon as he can.
     
  13. MattKing

    MattKing Subscriber

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    Kate - pm Sean - he will fix it almost immediately (he fixed mine within a few hours of my PM). He is away, but not out of touch.

    If he sees this thread, I am sure he'll fix it as well.

    Matt
     
  14. BWKate

    BWKate Member

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    Matt,

    Just after I posted my reply I got an email from Sean! He's fixing when he's able to.
     
  15. BWKate

    BWKate Member

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    All fixed! Thanks Sean! Much appreciated.

    BWKate
     
  16. coriana6jp

    coriana6jp Member

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    Seems to be a common problem, I have the same issue. Exactly the same as Mr. Teague. Nothing to worry about, should be fixed soon.


    Thanx!

    Gary
     
  17. Pragmatist

    Pragmatist Member

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    Well Done!

    Sean is to be commended once more. I just completed my annual renewal through PayPal, and as soon as I went back to the forums, my status reflected the change from member to subscriber. Can't get much quicker than that!!!
     
  18. Bob F.

    Bob F. Member

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    Logged in today to find I was no longer a subscriber. I checked my old emails and sure enuff, time to renew. Logged in to Paypal and after three tries, came to the conclusion that Paypal hates Firefox... Loaded up IE6 <spits: phwut... wheeeeeeeee... PING!> and all went well.

    By the time I'd shut down IE6 <ditto> and came back to the forum in Firefox, I was once more one of the anointed ones :wink: .

    It would have been useful if the system had emailed me a week or so in advance (the system has my correct email address) but as one of those the system didn't renew properly last year, I was impressed with how quickly it worked this time.

    Jolly good show, Bob.
     
  19. Dave Parker

    Dave Parker Inactive

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    Well,

    I had no problem at all with renewing with Firefox and paypal today...once again, I am in the good graces! I got my email about 5 days ago...
    LOL

    :D

    Dave
     
  20. Bob F.

    Bob F. Member

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    Typical! I'm in the bad graces of every bit of electronic equipment, wherever I go. On Friday, a ticket machine at a short-term car park at Heathrow spat out my perfectly valid credit card (with a distinct sound of mechanical contempt)...

    Cheers, Bob.
     
  21. Pragmatist

    Pragmatist Member

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    Bob, it's all part of a grand conspiracy and likely some leaky karma. Soon, every electronic device in the world will begin disrespecting you....:tongue:
     
  22. Bruce Osgood

    Bruce Osgood Membership Council Council

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    Hay, at least they emailded you. I haven't gotten an instant, daily or weekly notice of a post in 6 months. I can't find where my subscription info is listed anymore so I don't even know when I might expect to not be renewed.
     
  23. Sean

    Sean Admin Staff Member Admin

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    That's because x apuggers who use aol have flagged all mail from apug.org as 'spam' (rather than click the link in the mail saying to cancel the messages). AOL now thinks we are spammers. I can't seem to get anywhere with aol, maybe you can as a customer, not sure? :sad:
     
  24. papagene

    papagene Membership Council Council

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    I just renewed my subscription today. Was banished from the Gallery and other subscriber areas for about five minutes and then right back to being tolerated as a subscriber.
    I agree PayPal is a pain. I had to log in using an old e-mail address, add my new address (again), confirm the new address, switch primary addresses, click here... click there and finally was able to renew my subscription. GRRRRR!
    Anyway, all is fine now.

    gene