Thanks to X-rite

Discussion in 'Darkroom Equipment' started by Greg Davis, Feb 17, 2012.

  1. Greg Davis

    Greg Davis Subscriber

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    I just bought an X-rite 810 densitometer off ebay, and it arrived as described and pictured, but it was missing the large button on top for taking readings. I knew this when I bought it, so I am not upset with the seller in any way, but I thought I might see how much a replacement would be from the manufacturer. I filled out an electronic form off their website asking about it and I got a reply in a couple hours. It wasn't an estimate or price sent from a sales rep, it was a receipt for a replacement shipped at no charge. Now that is customer service, especially for a discontinued product!
     
  2. fotch

    fotch Member

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    Yea X-Rite.
     
  3. RalphLambrecht

    RalphLambrecht Subscriber

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    very good!i had less luck when asking for a calibration of a used sensitometer.they sked for $400,which was twice the e-bay price!
     
  4. PeterB

    PeterB Subscriber

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    Which online form did you use? I have had very little success getting spare parts for my 810. I had to get the bulbs from a 3rd partyas they charged an arm and a leg for them if I remember rightly.
    The red transmission channel in my densitometer is intermittently faulty, the 3 colour channels are combined also in visual mode for B&W negs.
     
  5. Greg Davis

    Greg Davis Subscriber

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  6. macandal

    macandal Member

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    Does this densitometer do both color and B&W or is it color only? When I read the instructions, it talks about color only, there is no mention of B&W. Does anyone know? Thanks.
     
  7. PeterB

    PeterB Subscriber

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    It does both colour and B&W. In B&W mode (Visual Mode ?) the 3 colour channels are averaged/combined together.
     
  8. Greg Davis

    Greg Davis Subscriber

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    What he said. I use it for color, but it does b+w equally well. The calibration film is b+w.