I sell 4'x8' mosaics of our valley. For five years I have sent them to be mounted, laminated, framed and delivered to a local blueprint shop. However, when the new mosaic came out in 2003, where I had been having them laminated front and back for warpage issues, they failed to laminate the back. After a lengthy discussion, they told me that it really wasn't necessary. AND lo and behold for a year and a half, no mosaics warped. BTW, I also dropped the price of this extra service to reflect my savings. The last three jobs I sent to be MLFD, warped within hours of arriving at their destinations. They were sent back laminated on the back to reflatten and re-delivered; bringing my $60 of profit down to a $10 loss, because somehow this new development was my fault?????. So I have begun telling customers that I do not offer that service anymore and I tell them why. I tell them that this blueprint shop is still one of the best in town, but that I feel it is best that I no longer be in the middle, and I give my customers names of two places to take the mosaics for mounting, one is still the same blueprint place, the other is a different blueprint place. WELL, I just got a call from the owner saying if I don't quit telling my customers the truth, she is going to call her lawyer and sue me. What do you think? Should I be more concerned with her business or the end happiness of my customers?