Here's there website. No indicators that they're out of business.
http://www.camerarepair.com/
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Here's there website. No indicators that they're out of business.
http://www.camerarepair.com/
... but the phone number is "not currently accepting calls".
A good sign. At least it's not "This number is disconnected and no longer in service".
Try this email address.
Shi Kim <info@essexcamera.com>
Quote:
Originally Posted by pentaxuser
Take it a little easy... it's not easy to run a business AND maintain a web page...
I am a bit of a tech savy photog.. but web page issues are at the bottom of my list.
Essex did good work for me when I sent them work.
I bow to your tolerance. How difficult is it to say on a website that customers shouldn't send in cameras for repair, given the problems that so doing creates issue for both the customer and the company. A small local society of which I am a member was able inform its members that a meeting was cancelled with about 24 hours notice. The website notice was handled by a relatively inexperienced volunteer. Is it any different to Amazon accepting business via its website and not being able deliver?Quote:
Originally Posted by vpwphoto
I appreciate that sometimes a small company selling many lines has difficulty in maintaining the exact stock position on every line but if your business is repairing cameras then after several months since Hurricane Sandy a simple message to the effect that you cannot accept repair until further notice should be possible, shouldn't it?
pentaxuser
There's quite a thread about it over on RFF. I read that the spare parts were flooded and ruined. Just what I read.
They must be in avoidance and depression mode. I have been there...Quote:
Originally Posted by Jeff L
OR they had some hipster web-dude do the page and don't have the passwords etc. I have been there too.
From what I read... this web page is the least of their worries.
Frankly right now if my building were to burn, I wouldn't know who to call to put up a new web message on my page in short order. And I know my passwords are "somewhere" but I don't have time to bother with finding them now.
... or just really busy trying to deal with things.
When I started with Olympus, they had NO authorized service stations OR subcontractors. ANY work done by ANY outside shop was considered tampering. Then there was too much work coming in and we needed subcontractors. Essex was one of the first ones we visited and ended up hiring. They had their ups and downs but were quite good. I'm surprised they're out of business, but by coincidence I heard today that Olympus had let all of their subcontractors go, except one. John