Scanned directly from negative. On a Noritsu machine run by Kenmore Camera. I find it rather hard to believe that the processing was bad, since the Superia 400 and Portra 400VC rolls were processed/scanned at the same time by the same machine. Haven't received prints in years.
I've been able to improve the look of some of the images from that roll, but only after doing some color balance and saturation adjustments to get rid of the flat colors. The image I posted was unedited.
TBH, I've rarely had a decent scan from a standard lab package. I'm quite pernickity when I'm wanted the best results I can manage, and it can take me evening to do half-a-dozen scans from either 35mm or MF. Setting the film parameters and profiles are the first job. (It's not really worth the effort if it's just family snaps, I'm afraid that's when I shoot digital.)images.)