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 Originally Posted by catem  I have to agree it's unfortunate that threads have been resurrected from 4 years ago.
I've been ordering online from Silverprint ever since that started, even though I live in London, like some other people I never have a problem making it to the 'post-free' £100 mark! Even if you don't reach it, the cost of delivery is little more than an off-peak tube fare.
I've always found their service efficient and their staff knowledgeable and courteous (whatever their gender!). Email enquiries have always been answered promptly. Keep up the good work Silverprint - we need you. I'd do that as well, but I use a joint account, and I would have to justify the phrase "Well dear, I Did get free postage......"  "Flatter Me, and I May Not Believe You. Criticize Me, and I May Not like You. Ignore Me, and I May Not Forgive You. Encourage Me, and I Will Not Forget You."
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well soren,good for you spend big cos london business rates are massive and i believe with the pound being a shrunken currency maybe it is the perfect time to help are mr brown and his balance of payments problems.
i do not think i was suggesting silverprint should go the way of kodachrome,just pointing out an attitude problem.
also i believe process supplies get rodinal from silverprint,so in a way they will still get my money.
i am glad i have done my little bit for the love in but i am sure martin would prefer all of your photographic business rather than just the kind words.
talk is cheap rates i believe are expensive....
delphine,
i am sorry for being a poor moron,maybe you can send me a pm about how to go about being a happy go lucky rich office bound accountant. 
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Originally Posted by alan doyle delphine,
i am sorry for being a poor moron,maybe you can send me a pm about how to go about being a happy go lucky rich office bound accountant. Your personal attacks are gratuiteous and unfair. I do not belong to the happy go lucky rich, therefore I cannot respond to this. However I can tell you how I ended being an office bound accountant (amongst others) .. out of integrity and professional conduct, none of the qualities you have.
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Bravo Delphine,
I too use Silverprint on a regular basis without any problems; and I intend to do so in the future. Even if there is an hiccup in communications simple good manners and patience will sort things out better than snide remarks.
Regards Daniel
Last edited by simulatordan; 07-02-2009 at 10:21 AM.
Reason: typo
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accountancy services..
Originally Posted by delphine Your personal attacks are gratuiteous and unfair. have. i believe you called me a stranger to you, a moron.
if you take the word accountant as a term of abuse,that is not my issue.
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Alan, are you a member of Photo.net?
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Anáil nathrach, ortha bháis is beatha, do chéal déanaimh.
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Originally Posted by alan doyle i am glad i have done my little bit for the love in but i am sure martin would prefer all of your photographic business rather than just the kind words.
talk is cheap rates i believe are expensive.... Alan - I think the point that most of the people responding to this thread are trying to make is that they are happy actual customers, ie, spending money at Silverprint, not just talking about it. And as eloquently pointed out by Delphine, we need companies like Silverprint to stay in business.
With that, may I suggest we put this discussion to bed? We've all made our points now, let's pull the plug before things turn even more personal. This is, after all, a thread discussing a customer service issue - no more than that.
Thanks
Søren
Søren
"We are much more likely to act our way into a new way of thinking than think our way into a new way of acting." - R. Pascale
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It saddens me when people hide behind the relative anonymity of the internet to make unfair attacks like these. Probably every specialist photographic supplier has had at least one attack thread on APUG started by a bitter so-and-so. It's really not helpful to undermine the very manufacturers and suppliers who we rely on for the future of photography. Get a life people and think about what you're saying.
As for Silverprint... I use both their online store and their real world store. They are always my first stop for photographic supplies. Why? Because they generally have the strange stuff I want in stock; and when they don't have it then they can usually get it pretty fast. And because they are knowledgeable and well informed about what's going on in the world of photography. And because they care about photography. And because they are nice people.
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[QUOTE=K. And as eloquently pointed out by Delphine, we need companies like Silverprint to stay in business.
if anyone believes my couple of comments were full of venom and spite,designed to destroy,then that is silly.
if one customer comment can destroy the very glass foundations of the analogue film business,then clearly film is going the way of the
Raphus cucullatus.
i am glad so many of you in writing treasure silverprint,that is fantastic.
kodachrome and tech pan are proof that quality,high praise and good sentiment are not enough,to keep the financial wheels turning only pure sales and cash will do that.
i am a little stupid but i believe in finance it is called the bottom line.
so let my couple of neg/pos comments spur you on to give silverprint 2009-2010,the best financials ever.
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You are a star Delphine - very well said, and with some considerable passion :-)
Neil.
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