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And now a new website.... you guys are spoiling us!
There are some nice new additions to the inventory - I'm looking forward to trying some of the Adox papers. It's nice to have some options which aren't quite so damaging to the wallet.
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fed up with silverprint any other london suppliers?
hello...
just had my 5th bad experience with silverprint customer service is very british
(crap).
times are tough especially so in a declining market,yet i never feel i get good service from these people.
the latest experience was they sold me developer that was old out of date,and charged me more than the old list price.i just wanted was some rodinal.
they said they did not have any as the company making it were having problems,which sounds complete rubbish to me.
when i complained about the dodgy chemicals and being over charged they made out they were doing me a favour.
i thought the point of a local real store,was great advice friendly human interaction and a little bit of honesty.
a processing supplies store with no rodinal,monty pythons cheese shop sketch comes to mind.
has london got any other stores or is it the internet,for me.
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The Rodinal situtation has been a bit unusual for a few months now. Speaking to Roy at RK, they don't think they'll get any more in. Speaking to Martin Reed directly via email has resulted in clarification that the company now producing Rodinal see themselves as minilab distro only so Maco in Germany are having to repackage it from the large quantities the new company sells, into bottles for domestic use. I assume this might be something down on Maco's end.
Also... How can Rodinal be out of date, it has a shelf life of forever...
Maybe you could do yourself a favour and cut these people a little slack as it's not actually their fault.
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Heather's right Rodinal doesn't go off.
The company making Agfa's old chemistry don't have the sufficient products outside the Mini-lab market to warrant distributing Rodinal etc it's not cost effective for them, Mirko at Fotoimpex has posted that the original Rodinal is being reas Adonal. But obviously A&O's decision caused a disruption in the supply chain.
Many of us have used Silverprint for years, they are a graet company, extremely helpful and if things go wrong with orders they put them right.
Ian
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I went into Silverprint a few weeks ago for Rodinal plus some other things. They said that it was no longer being made, but sold me some 'Fomadon R09 new' which is basically the same (identical even?). It was my first visit to Silverprint and I was a bit excited to see a proper 'camera' shop. I have to say that I was a bit disappointed by the customer service too, a lot of what I wanted was out of stock, and they weren't very forthcoming about when they might get it in, or about alternatives. Perhaps it was a bad day for them, but in a niche market where it is important to build up a loyal and regular customer base, I think it is a case of 'could do better'. Mind you, it was good to see so many wonderful things on the shelves.
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No Fomadon is RO9 a an older pre-WWII formula of Rodina RO9 doesn't keep as well, Agfa themselves improved Rodinal after the war. I think the new is because it's now being sold in the same concentration as the Agfa version, I think Mirko said Calbe were doing the same with their RO9.
The issue of stock levels is difficult for many companies, it doesn't take many customers buying say 100 rolls of Delta 100/400 to clear Martin out and with online sales you can't predict demand like people used to. When I used to buy from Leeds Photovisual in B'ham they always had Rodinal, 2 boxes of Record Rapid Gd 2 & 3, plus around 30 rolls of 120 APX100 & a couple of boxes 5x4 APX because they knew my buying patters, companies don't do that any-more, Kevin told me a few years later I was the only person that bought those products.
Ian
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We seem to have quite a few of these threads about Silverprint, positive and negative, so I've merged four of them here to collect all of these impressions in one place in the UK forum.
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 Originally Posted by David A. Goldfarb  We seem to have quite a few of these threads about Silverprint, positive and negative, so I've merged four of them here to collect all of these impressions in one place in the UK forum. Dredging up 4 year old threads and serving them up cold doesn't seem to me to be a very fair way to treat sponsors. It certainly doesn't accommodate the influence of the e-commerce system we went live with last November. It's working well (or so the 10 of us working there believe), and has had considerable takeup. But then whipping up a kangaroo court is always good entertainment isn't it? :rolleyes:
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Well Martin, you get a resounding Not Guilty from this member of the jury - I've always been happy with service from Silverprint, both mail order and in the shop.
Pete
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I concur with Pete. Silverprint have been fantastic in all my dealings with them. They've even gone up in my esteem by stocking Moersch chemicals.
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