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Some people should hang out at Dixon's more often to have an appreciation of what bad service is.
Silverprint is a rare one stop shop to the analog photographer, whoever cannot see that and respect that, should wake up and smoke a coffee.
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 Originally Posted by Martin Reed  Dredging up 4 year old threads and serving them up cold doesn't seem to me to be a very fair way to treat sponsors. It certainly doesn't accommodate the influence of the e-commerce system we went live with last November. It's working well (or so the 10 of us working there believe), and has had considerable takeup. But then whipping up a kangaroo court is always good entertainment isn't it? :rolleyes: I've got to agree with this...
Another day goes under; a little bourbon will take the strain...
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Been to Silverprint's premises once - The young lad serving, whilst admitting a lack of knowledge of some of the finer points of film developers, endeavoured to answer as many of my questions as he could. The two subsequent mail orders were sent in a timely fashion and had a follow up call when a couple of lines were found to be out of stock.
The £25 minimum order isn't very difficult to achieve, and I'm reasonably happy with the service I've received. Would like to be able to purchase TEA from Silverprint, but I accept it is not possible to stock every chemical that we might want.
As for bad service, I can get that in almost any branch of Jessops 
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Originally Posted by Martin Reed Dredging up 4 year old threads and serving them up cold doesn't seem to me to be a very fair way to treat sponsors. It certainly doesn't accommodate the influence of the e-commerce system we went live with last November. It's working well (or so the 10 of us working there believe), and has had considerable takeup. But then whipping up a kangaroo court is always good entertainment isn't it? :rolleyes:
Martin, I would like to say that every time I have purchased from Silverprint the service has been courteous, knowledgable and fast. You are the first place I look whenever I need materials.
To others posting here I would say that if a supplier went out of their way to find me a bottle of Rodinal, even out of date, when none was available, I would have been happy with that. Obviously most of us know that Rodinal doesn't go out of date.
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Sorry, but I'm not taking my purchasing tips from someone who can't even be bothered to use his shift key and has presumably not read the acres of posts on here about the difficulties of obtaining Rodinal since Agfa's sad demise and hence prefers to call a Silverprint staff member a liar.
I was in Silverprint a week or so ago and only one item was out of stock and I was able to get a similar item instead. The only mail-order purchase that had a problem was when an expensive bottle of gold toner went missing in a shipment but one 'phone call later and it was on its way, no questions asked (apart from "are you sure it isn't hiding under all the foam chippings")...
And yes, it's not the fastest place to shop in London, but hey, it's one of, if not the, last you will find with anything like the range of traditional film and darkroom materials and equipment.
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Originally Posted by paul_c5x4 The £25 minimum order isn't very difficult to achieve, I decided some time ago to avoid the postage charges entirely (or cost of petrol/postage going elsewhere) and now never place an order under a £100. Silverprint have the best UK/Channel Islands price for Ilford film etc.
If your shooting film & darkroom printing £100 isn't that much in material costs.
Ian
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I too give Silverprint my vote. I only purchase from them occasionall, but on the odd occasion they didn't have what I wanted the suggested alternatives, and also rang me when they had got what I needed. No retailer employing people is ever going to be perfect, but Silverprint try to provide real customer service in a rapidly-changing market.
Like several people have said here, try some of our once-great camera shops like Jessops or Dixons these days!
Rob
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I have only needed to use Silverprint once but the service and delivery was excellent. The female assistant had a limited knowledge of photographic materials but had the good sense to relay my question to another meember of staff - probably Martin - as soon as she realised she'd be assuming or guessing. This is getting to be a rare gift. Most these days aren't even aware that they are in fact guessing but can l mislead customers withot realising they have done it.
Why did I use Silverprint? Well it was the only shop in the U.K. that I could find that stocked a low volume powder C41 kit. So yes it was my experience that it does cater for a wide range of materials for the benefit of customers. Keeping small kits of Speedibrew C41 can't be a money spinner and the demand must be low.
Have a look at the information Silverprint keep for free download on the subject of analogue photography. Hardly the actions of a "take it or leave it" retailer
pentaxuser
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I'm ordering from Silverprint for delivery to Norway and have had no problem. I have also recommended them to other "analogers" her in Norway. The only problem by ordering from them are that they will not skip chemicals oversees. In facts, isn't not a small problem, and I would be an even better customer if that problem was solved. (Do you hear that Mr. Silverprint?)
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Originally Posted by OMU I'm ordering from Silverprint for delivery to Norway and have had no problem. I have also recommended them to other "analogers" her in Norway. The only problem by ordering from them are that they will not skip chemicals oversees. In facts, isn't not a small problem, and I would be an even better customer if that problem was solved. (Do you hear that Mr. Silverprint?) Shipping chemicals around isn't something that courier/shipping companies like to do, so again, not really silverprint's fault.
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