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 Originally Posted by Akki14  Shipping chemicals around isn't something that courier/shipping companies like to do, so again, not really silverprint's fault. This is true. Even here in the UK they will not ship large quantities of liquid chems. Powdered chems are no problem.
Last edited by Andy K; 07-01-2009 at 03:07 PM.
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Originally Posted by Andy K This is true. Even here in the UK they will not ship large quantities of liquid chems. Powdered chems are no problem. Its Do-able but the paperwork is a PITA. I've shipped low risk materials across the world quite easily, but stuff like toner or developer will
a) need a full manifest
b) need packing securely in stuff like Vermiculite in a thick plastic bag or a tin.
Believe me vermiculite, although a good idea for shipping chems that might leak is the last thing you would want in a pack containing film as the dust it generates has a huge spatter radius. I hate the stuff.
The only other way would be to use custom moulded styrofoam. Why would they bother.
Oh and as regards Rodinal, on Saturday I recieved 125ml of R09 1Shot, which I'm presuming is the same thing, but made in the german factory
"Flatter Me, and I May Not Believe You. Criticize Me, and I May Not like You. Ignore Me, and I May Not Forgive You. Encourage Me, and I Will Not Forget You."
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in a contracting market the customer should be even more important,silverprint have a great range of goods and it is fantastic having a place like this 2 miles from where i live. but they are rude and i have now given up on them.
i understand people get overworked and stressed,but that is good because that probably means you are helping martin make money.
if you are out of stock with something as basic as rodinal,don't come out with a load of bull about dwindling world supplies.
especially when your competition has it in stock.
some of the workers need to go to a charm school.
i would suggest getting some friendly super experienced old geezer up front of store and put the young ones in the stock room.
today i have just been to process supplies near kings cross,they were fantastic super professional and i ended up spending a lot more money than i intended. so i felt good and they got a lot more of my money.
Last edited by alan doyle; 07-01-2009 at 03:36 PM.
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give us a break from your whining please.
Rodinal is in transition as the manufacturer HAVE STOPPED selling it, except to 3rd parties, some less busy stores may still have some on their shelves - Old stock.
PhotoNet is better for whining threads. I wouldn't want you as a customer.
Ian
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Originally Posted by Aurum Its Do-able but the paperwork is a PITA. I've shipped low risk materials across the world quite easily, but stuff like toner or developer will
a) need a full manifest
b) need packing securely in stuff like Vermiculite in a thick plastic bag or a tin.
Believe me vermiculite, although a good idea for shipping chems that might leak is the last thing you would want in a pack containing film as the dust it generates has a huge spatter radius. I hate the stuff.
The only other way would be to use custom moulded styrofoam. Why would they bother.
Oh and as regards Rodinal, on Saturday I recieved 125ml of R09 1Shot, which I'm presuming is the same thing, but made in the german factory
I wasn't complaining, just pointing out that liquid chems are not easy for anyone to ship.
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Originally Posted by Andy K I wasn't complaining, just pointing out that liquid chems are not easy for anyone to ship. Me neither, just pointing out the reasons to some of the posters here why it isn't the sort of thing that a retail store would want to do.
A lot of the companies I deal with in an industrial context actually subcontract the sampling process to people like Samplerite who for a fee hold all the chemicals in a warehouse, and ship it with appropriate packing and labelling. Makes sense for a business who would rather deal with getting chemical business instead of keeping the local fire brigade or Health and Safety off their backs
"Flatter Me, and I May Not Believe You. Criticize Me, and I May Not like You. Ignore Me, and I May Not Forgive You. Encourage Me, and I Will Not Forget You."
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Another vote for Silverprint 
I have never had any problems with any of my orders, the staff were both freindly and knowledgeable about stock levels when I phoned up.
I have never been to the shop - a deliberate choice - as it would be like entering an Aladins Cave and I doubt my credit card would survive the encounter :o
Keeping the bill down to not to far north of £100 is my problem 
Martin
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I have to agree with Martin about Silverprint as I have been using them for years (since they started) and have found their staff to be very knowledgeable and helpful. When a mistake has been made, which somtimes has been my fault, they have literally fallen over backwards to put things right. TBH I never think about going to anyone else as they have been that good :-)
Neil.
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On the few occasions I am in that part of the world I get my supplies from Silverprint. I find their service to be fine, the staff genuine, and their knowledge good. When they don't know something, they actually ask someone who does. The service isn't that fake smile, up in your face, sort of thing I experience in some parts of the world, thankfully.
Give me a genuine person with personality rather than a mission statement programmed robot who will never admit they are wrong or don't know.
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I can't be without asking what the value to a public forum is to write disrespectful and unfair attack to a specific member of staff of a well respected shop which is essential to the analogue users.
Should APUG be the bureau of complain for people who can't be bothered to take up their issues with the shop themselves?
Should we let a moron, who is not even committed towards the community since he is not even a subscriber, make such light allegations as "i would suggest getting some friendly super experienced old geezer up front of store and put the young ones in the stock room." This is of no value on a public forum and a disgrace to the overall community.
How about if the unfunded and unfair allegations were being made about the Photographer's formulary?
Where do we stand? how does it reflect if we are not able to recognize and defend hard and strong those places that are essential to support the trade and the art of analogue photography today?
Silverprint is our photographer's formulary. I am gutted, and incidentally so upset, that the highly respected Martin Reed would have to show up and answer in the forum on so low comments. I am ashamed.
I don't mean to overblow it, but at the end of the day, if we don't stand up for what we think is right, what do we stand up for?
Last edited by delphine; 07-02-2009 at 03:34 AM.
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