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  1. #1

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    Essex Camera Services: Out of Business?

    On Wednesday, February 13, 2013 I sent my Koni-Omega 58/5.6 Wide Omegon lens for shutter service via United States Postal Service Priority Mail to

    Essex Camera Services, Inc.
    100 Amor Avenue Carlstadt, New Jersey 07072
    Phone: (201)-933-7272 Fax: (201)-933-7647
    info@essexcamera.com


    The box arrived back at my home on Tuesday, February 19 with a “Return To Sender” sticker over the New Jersey address. In a blank space on the RTS sticker, the US Postal Service carrier in New Jersey had handwritten in ballpoint pen, “Company out of Business.”


    The Essex Camera Services website is operating like always with no mention of problems. A further Internet search returned the following links indicating that ECS was a victim of the late October 2012 Hurricane Sandy that caused massive damage to the New Jersey-New York City area.


    http://photo.net/leica-rangefinders-forum/00bEI8


    http://photo.net/classic-cameras-forum/00bBYc?start=0 (in particular see page 2)


    I sent an email message to info@essexcamera.com asking whether ECS intended to reenter business, possibly at a new location. Yahoo mail returned the following message:


    “mailbox is full: retry timeout exceeded”



    There was talk in some of the posts suggesting that the owner might restart the business, but currently it seems that Essex Camera Services is extinct.

  2. #2

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    ... at least you got it back!

  3. #3

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    Yes, I'm fortunate to have gotten it back. Perhaps it's time to start learning about the workings of the Koni-Omega shutter so that I can give it the CLA it needs.

  4. #4

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    My commiserations. It truly beggars belief if a company either out of business or still affected by the Hurrican Sandy to the extent that it cannot conduct its business cannot be bothered to place an announcement on its website. Anyway if it's not out of business it should be with this kind of customer care.

    pentaxuser

  5. #5
    Mainecoonmaniac's Avatar
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    I've heard the hurricane has hindered it's operations. I've sent them work before and they do a decent job.
    "Photography, like surfing, is an infinite process, a constantly evolving exploration of life."
    Aaron Chang

  6. #6

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    Why don't you send it to someone still in business? There are many others who are still in business.

  7. #7

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    Google-Earthing "100 Amor Avenue Carlstadt, New Jersey 07072", I see it's in an industrial building, not terribly near water, so flood damage to the shop might not be the problem.

    Given that many, if not most camera repair shops I know of are one-older-person-with-a-helper type of operations, it's not implausible that the owner had a health problem. What's also possible is that the owner's home was destroyed during the hurricane, and that they're still living in a trailer or in a relative's living room. Other parts of the country may not know that rebuilding has been quite slow. The local media reported recently that only about a third of flood insurance claims have been paid, despite the passage of 3-4 months since the storm.

    I'd cut the shop some slack, until an explanation materializes. Glad the OP got the package back. Send it to Flutot.

    Charley

  8. #8

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    Quote Originally Posted by c.d.ewen View Post
    Google-Earthing "100 Amor Avenue Carlstadt, New Jersey 07072", I see it's in an industrial building, not terribly near water, so flood damage to the shop might not be the problem.
    It is my understanding that the water also flew down from the sky and affected some non-coastal areas.

  9. #9

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    Quote Originally Posted by BrianShaw View Post
    It is my understanding that the water also flew down from the sky and affected some non-coastal areas.
    True, although stormsurge was responsible for most flooding. Industrial areas like that are often in low-lying areas. I had prepared for flooding, e.g., sandbagging. We got wind, but very little rain. Lost a 100-yr-old apple tree and had the top 30 ft of a neighbor's 60 ft maple fly over my driveway. I'm to the north of NYC, though; NJ, to the south, got considerably more rain.

    Charley

  10. #10
    Mainecoonmaniac's Avatar
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    Here's there website. No indicators that they're out of business.

    http://www.camerarepair.com/
    "Photography, like surfing, is an infinite process, a constantly evolving exploration of life."
    Aaron Chang

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