Terrible experience with Retro Photographic. Don't know how to proceed. Help needed.

[laparn]

I need to get some Moersch lith dev as I'm a bit bored by the results of Fotospeed just now.

Aha...I got one ally at least.
Am I not the only one having poor results from Fotospeed LD20 or am i just too demanding? Can´t see the great in it as spoken of here:
http://www.apug.org/forums/forum37/6...-why-good.html


Sorry for hijacking the thread...

[Martin Reed]

I need to get some Moersch lith dev as I'm a bit bored by the results of Fotospeed just now.....Is it worth starting a new thread about this like 'Moersch stuff now availabe at Silverprint,' but in your far more refined diction?

As soon as the new stuff is in - Wolfgang reckoned we'd have the first shipment within the next 10 days or so.

[namke]

Hm.
I placed an order with RP on June 3rd. I have still not had my delivery - is this usual? No replies to the two emails either (tricky to phone in my office, but easy to sneak out an email of forum post!).

[namke]

... credit card statement arrived yesterday. Retro took payment in the date of the order (June 3rd). So, they've had my money for 20 days, and I haven't got my order.

Hm.

[rternbach]

... credit card statement arrived yesterday. Retro took payment in the date of the order (June 3rd). So, they've had my money for 20 days, and I haven't got my order.Hm.

Thanks for the info. All I can say is be patient and continue to politely attempt to communicate directly with them on a 1:1 basis (both e-mails and phone calls but not too many). You might even send them a registered letter--signature on delivery. Don't get publicly emotional about it though no matter how mistreated you feel as it will be too easy for others to dismiss you as an axe grinder and a flamer. And keep posting your results.

Regards,

[namke]

I will definitely post my progress. I'm in no way against retro - I've ordered from them before; just a little disappointed at the moment..!

[rternbach]

I will definitely post my progress. I'm in no way against retro - I've ordered from them before; just a little disappointed at the moment..!

Well put.


Best,

[namke]

Ok, well my order finally arrived today - although only one pack of paper instead of the two I ordered (the delivery note says that that's all they had, and have refunded the difference).

There's also a note saying that they "Tried repeatedly to contact [me] by email without success", unfortunately I have seen no replies, and my spam folders do not contain any emails from them...

Hey ho. On the plus side: my order arrived; on the minus side: it took a long time, and there was a communication breakdown...

[rternbach]

Glad to see you got some of your order, sorry to hear the classic e-mail excuse though, at least they didn't blame you for not calling and hounding them.

Best,

[lilserenity]

I placed an order over a week ago. Same thing, only one pack of what I ordered so I agreed to a pack of glossy and one of the semi-matt's I ordered.

Still no delivery.

Left a couple of answer phone messages (never got through on the phone to them/him) saying just let me know what's up now you have charged my card, and a couple of emails, nothing.

As much as they might be a one man outfit, or indeed very busy, or that they come good in the end, I'm sorry -- but this was my first, and last order I'll be placing as I do need someone who is reliable and appears to value custom; which for all the platitudes in the world, not returning e-mails or phone messages isn't a good way to treat customers. I'd be OK with it if the money wasn't sitting in someone else's bank account.