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I've had some problems with them in the past. They're so non-comminucative lately its unreal. I'm supposed to be involved with an article on Retro customers in Wales involved in alt processes for Country and Borderlife magazine. I'm excited about it but this makes you wonder whether they're a good name to be alligned with! Anyway, it was nice of Nigel to put me in touch with the journalist. Perhaps more of his interests at stake though, who knows. They should sort themselves out though, it's a real shame when they could be providing a good service. Doesn't take a lot really, just a more helpful manner. It's funny that their site links here to all this slander!
Last edited by Jarvman; 01-21-2009 at 09:09 AM.
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 Originally Posted by Jarvman  I've had some problems with them in the past. They're so non-comminucative its unreal. I'm supposed to be involved with an article on Retro customers in Wales involved in alt processes for Country and Borderlife magazine. I'm excited about it but this makes you wonder whether they're a good name to be alligned with! Anyway, it was nice of Nigel to put me in touch with the journalist. Perhaps more of his interests at stake though, who knows. They should sort themselves out though, it's a real shame when they could be providing a good service. Doesn't take a lot really, just a more helpful manner. It's funny that their site links here to all this slander! I have had a fair amount of material with them over the past few years and I must admit that this is the first time I have had to contact them about delivery.
I'll post if I have a reply or goods from them.
Regards
John.
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Hold on!!
Just had mail from retro.
Seems they were out of stock of one item but now have had a delivery.
Goods are promised for dispatch tomorrow.
I hope they will arrive soon.
Regards,
John.
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Ditto problem!
Ordered a Moersch Amidol Plus developer kit, among others, and at time for testing a few weeks after arrival, I found 5 of 7 included bottles were missing. From the original box!
Started a mail and telephone communication lasting for looong. To cut a long story...I finally got my additional supplies after...10 MONTHS!!! Free of charge of course.
Why mind and not order a new one? Well, with a shipment cost of £21 I could not justify a new shipment on my expenses for a kit worth £25.52.
Retro, shape up please! You´ve got a good selection and better shipment terms for abroad deliveries on chemicals than other UK competitors.
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Laparn,
Why not order from one of the German suppliers?
Tom.
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Originally Posted by tim_walls Ahh, "Fog In Channel - Continent Isolated." Still makes me laugh...
Anyway, you're fighting a losing battle here. I'm afraid 'Europe' is commonly used colloquially to mean 'continental Europe' - it's not intended as a slur on anyone's ambitions of Ever Closer Union, it's just a matter of convenience.
Learn to live with it. Petty whining about things like that is what gives pro-EU campaigners a bad name. When we Swedes travel south, we go "to Europe". This was not changed by us "joining Europe" some years ago. The Russians, even in European Russia, say the same. And now the British. How curious. We do live on an ill-defined peninsula.
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I order my Moersch chemicals directly from Moersch in Germany. They arrive fresh in a few days. A little more postage but I consider it worth it.
Barry
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Originally Posted by BarryWilkinson I order my Moersch chemicals directly from Moersch in Germany. They arrive fresh in a few days. A little more postage but I consider it worth it.
Barry Me too
Moersch are efficient, freindly and very very quick
Also Retro offers a very limited selected of Moersch chemicals
To me its a no brainer
Martin
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Tom,
I´ve learned the hard way and now know better. However, I don´t know if PhotoImpex can supply raw chemicals abroad (which was included in the purchase referred to) but maybe they do. I need to get a quote if so.
However2, I found the UK based internet shop much easier to proceed purchases from at time. Point and click interactively online and not the print-write-send procedure as the german shop encourage.
Kind of cannot understand why there are still limitations (in some countries) not to fully use the internet possibilies there is. I am used to very evolved interactivity from home where use of credit is part of daily routines in whatever deals there is. From bank transfers to buying hot dogs in a street stand down town.
Lazyness? Perhaps. ;-) But nowadays I am much more confident with online transactions than sending faxes or scans by email. Eventhough I prefer "the old fashioned" black&white photography way I am not reactionary and like the potential in anything new.
And, every photography dealer do, more or less, offer their unique selection and what Silverprint might have is not offered by someone else. And what FotoImpex can deliver cannot be send by others due to legal restrictions etc etc. I hand pick whatever goodies from different dealers all the time since there are different selections and different regulations. Moersch, Maco, PhotoImpex (actually), Fotospeed, Silverprint etc etc.
Ooops, long answer to short q. Sorry! ;-)
Originally Posted by Tom Kershaw Laparn,
Why not order from one of the German suppliers?
Tom.
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Laparn,
I've noticed what you mention as well; German suppliers not seeming to accept credit / debit cards (plastic money). I suppose ordering from the UK is sensible for Harman products with the advantageous exchange rates.
Tom.
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