[quote=Mike1234;912861]Not really... perhaps the term "snobbery" is overstating it though. If an apology is in order from me for using that term you all have it... I'm sorry. What I should have said is "disagreement with" or "misunderstanding of" others' communication styles. You must admit there is some bashing going on in that thread over something that in life's grand scheme is trivial.
Mike - I think you are over-reacting. Just a few people having some fun and making the point that cliches and euphemisms makes for dull conversation/reading so I suggest going forward we take this offline...
Message from Adorama Camera Customer Service Ambassador
Apologies for coming back so late; the store is at 42 West 18th Street. If you drop in and need any special help (or if you are unhappy with the level of service in-store), please ask for the store manager, Martino.
Originally Posted by 2F/2F
Message from Helen, Adorama Camera Customer Service Ambassador
Originally Posted by jono1515
I am really very concerned to read both these postings; firstly I would like to offer a deep and sincere apology for what sounds like a number of severe lapses in customer service.
Originally Posted by white.elephant
If I experienced poor service from a retailer then I, too, would choose to take my business elsewhere. However, if there are unresolved customer issues I would like the opportunity to investigate and put these right - if possible. If these were caused by system problems or gaps in staff training, I can address these matters internally so that we can avoid repeating them in the future.
I would therefore be grateful if you could spare the time to contact me directly: email@example.com with the relevant order number(s), copies of any email correspondance and any other details you are able to give me.
Originally Posted by Mike1234
Could be, Tony. Some of the fun could have been just a bit kinder though, IMO. No need to discuss further.
Originally Posted by Tony Egan