I ordered some 4x5 film the other day and got an email from them telling me that the 400nc I ordered was on backorder but that I had credit with them and could either wait for the film to come in or get a substitute. I just emailed them back about 10 minutes ago asking to switch the 400nc to 160nc and I just got an email about 2 minutes ago saying that the switch was done and I should have my film tomorrow. Love that customer service. Any film I need, whether it costs a bit more or not (usually not), I'm gonna be getting from freestyle. Please ignore the syntax and grammatical errors.