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Thread: Same old Wisner

  1. #1
    RobertP's Avatar
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    Same old Wisner

    Before anyone starts considering placing an order with the "New" Wisner Company. Let me assure you that nothing has changed at Wisner. I'm still getting the same old lies that I have been told for the last three years concerning my ground glass covers. If Dealers are receiving new cameras then the post on the web site is just another lie, stating that all old orders will be filled before any new ones are taken. I've been told ever lie imaginable. I've even resorted to just asking for a little honesty instead of the camera parts that were paid for almost 3 years ago. No response to my emails and no returned calls. Then again I've seen the Wisner response to this too, " sorry Robert I've been out of town, I'll check with Marie and get back with you." Same old song and dance, Same Old Wisner.
    Last edited by RobertP; 01-08-2007 at 07:13 AM. Click to view previous post history.

  2. #2

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    Dear Robert,
    Delivery delays like this are disturbing to say the least and I have been there at times myself. I have e-mailed Ron asking in your behalf to either return your funds or deliver the product ASAP. This is really not my affair since you did not order through me but I will do my best to see if you can receive what you ordered or get your money back. Emile/www.deleon-ulf.com

  3. #3
    RobertP's Avatar
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    Emile, Not only has he done this to me but I bought my camera through Midwest Photo and he gives the same song and dance to Jim Andraki.He won't even return Midwest Photo's calls. So going through a dealer makes no difference in case anyone thinks they can get better service by not dealing with Ron directly. I appreciate your efforts Emile. It must be hard to sell a product knowing the warranty is not worth the paper it is written on.

  4. #4
    RobertP's Avatar
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    Although I would hardly dismiss 3 years as just a delivery delay. It is not only the fact that I've waited so long. It is the blatant lies I've been told. These GG covers have been being shipped every week now for the last 6 months. The claims of not accepting any new orders before all old business is cleared and then building and shipping new cameras( as I have been waiting for 3 years for my parts) hardly seems like a new approach for Ron. It seems like just more of the same. I just wonder how a dealer could recommend a Wisner camera in good conscience, knowing the track record and the integrity of the manufacturer.

  5. #5

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    Robert,
    I really don't want to get mixed up in this but I have e-mailed Ron and he said he would rectify this problem immediately. He said he contacted you with the info and will settle up with you shortly. Seems there was some confusion about an 8x10 camera you had sent in for repairs with a GG cover that was not returned with the camera and the same thing with an 8x20 GG cover that there is no record of being paid for in the invoice from Midwest. Like I said this is between Ron and you... but I have tried my best to get things going. If, when, and ever, you need stuff from the Wisner Co. (dare I ask) please remember to order directly from me www.deleon-ulf.com as I'm close enough to Ron to get things done or at least find out what the problem is. Also from now on Ron will only be selling his cameras retail through my website. There will be no other Wisner retail dealers. I will go through these cameras personally to make sure they are completely up to spec before they are shipped. Also for those that need Wisner lensboards and Linhof Lensboard adapters for the Wisner 5.25" boards these will be coming in the next couple of weeks. Best, Emile.

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    RobertP's Avatar
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    Emile, Thanks, we'll see what becomes of it.

  7. #7
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    Gee.

    The needle on the old phonograph record, the stuck-stuck-stuck digital blippyness just goes on and on regarding Wisner, and the odds he will ever become a respected LF supplier again keep getting slimmer.

    Back on 12-15 I got terminally fed-up with Ron's CHRONIC lack of response to the respectful LF community. I emailed him, reiterating what he has certainly heard before and doesn't seem to care to fix, namely his gross service deficiencies that contrast so sadly with his outstanding wealth of knowledge and top-notch camera constructing. I begged him: "You can fix this if you care to by putting a service specialist into your mix, and if you don't care to you should sail off on a sailboat like he and I talked about back in 98 while he blah-blah-blahed me for five months before I finally took delivery on a plu-perfectly-wonderful 8x10 Expedition.

    Imagine my surprise when an email arrived two days later from Ron stating he really appreciated my thoughts and the time I took to pass them on ... and that he was currently "traveling" and would get back to me soon as he returned. Nothing since, and I expect nothing since his "on-the-road" excuse seems just another lame ploy.

    Bottom Line ... I have never dealt with such a good-hearted, smart and capable, almost totally irresponsible person, EVER, and Emile ... looks like you are now Thee Service Manager De Facto! Congratulations and, really-and-truly, good luck!

    On this I now forever hold my tougue.

    Bruce

  8. #8
    Robert Brummitt's Avatar
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    Boy this thread and others about Ron makes me ill. I have a broken Graflock back for my Wisner and have also feel abandoned and alone.
    I guess it maybe time for some other action.
    "We are what we repeatedly do. Excellence, then, is not an act but a habit"
    Aristotle

  9. #9
    galyons's Avatar
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    Quote Originally Posted by Robert8x10 View Post
    Boy this thread and others about Ron makes me ill. I have a broken Graflock back for my Wisner and have also feel abandoned and alone.
    I guess it maybe time for some other action.
    Send it to Richard Ritter! Get it fixed right, the first time!

    Cheers,
    Geary
    But your flag decal won't get you into Heaven any more. They're already overcrowded from your dirty little war.
    Now Jesus don't like killin' no matter what the reason's for, and your flag decal won't get you into Heaven any more. – John Prine

  10. #10

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    The last 8x10 camera and 4x5 reducing back I received from Ron is the best I've observed. I will also receive an 11x14 P w/sheepskin bellows this week and Ron has told me that he will keep the quality as high as I've ever seen. I will find out soon about this and report if anyone is interested. Ron also says that he will only produce about one camera per month from now on. He does not need to make anymore than that and there will be no more mass production. He genuinely seems relaxed and proud of his product again and only time will tell in this regard. Again as I've said before, send your fixes or accessory needs to Richard Ritter if you are in a hurry. I will stock Wisner lens boards etc. at less expensive prices than you will see elsewhere but if you need a custom job done, Richard Ritter is probably the answer. Emile.

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