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 Originally Posted by Leigh B
I gave them the benefit of the doubt by placing the second order (for additional Toyo holders and a box of Acros).
As the old saying goes... "Fool me once, shame on you. Fool me twice, shame on me."
Leigh,
If the unexplained fee was, in fact, due to a software (or human) error, and the error was never made known to them, and thus it was never fixed, then why would you expect the result to be different the second time around?
Ken
"The richness of the experience that occurs when one is exposed tangibly to a subject, material, or process is unmatchable in the abstract... Thus, when 'touch it,' 'taste it,' smell it' become the watchwords, the results are most often extraordinary. Equally extraordinary are the lengths to which people will go to avoid [that] experience."
— Tom Peters and Robert H. Waterman Jr., In Search of Excellence, 1982
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Was this fee listed on the invoice? It should have a name. Since you ordered the same items (some of them, anyway) maybe the price changed from what you saw either on the catalog or online? If you ordered online it should have shown you that, at least. In any case, I always get a printed invoice with my order, and the bottom line is always what they billed and each line item added together always totals the bottom line. Did you check the invoice?
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Usually large enough to fit on my credit card. I usually drop in to the store when I am in town rather than mail order.
Warning!! Handling a Hasselblad can be harmful to your financial well being!
Nothing beats a great piece of glass!
I leave the digital work for the urologists and proctologists.
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Hi all,
I've been lurking here off and on and enjoy a lot of the discussions and knowledge to found throughout the forum. On the topic of this thread, my original order was well over $500, but I have pared it down to a little less than $300. I tend to do bulk orders maybe twice a year to save on shipping (I'm up in Canadada-land). Shipping on this order is still about $40, but at least the C$ is doing well.... Cheers!
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 Originally Posted by Klainmeister
I don't wanna talk about it....
Me neither!
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I probably got the new catalog but haven't seen it.
I seldom beat my wife to the mailbox.
...I guess I could check the recycle bin...
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 Originally Posted by tdubs
Hi all,
I've been lurking here off and on and enjoy a lot of the discussions and knowledge to found throughout the forum. On the topic of this thread, my original order was well over $500, but I have pared it down to a little less than $300. I tend to do bulk orders maybe twice a year to save on shipping (I'm up in Canadada-land). Shipping on this order is still about $40, but at least the C$ is doing well.... Cheers!
Welcome to APUG from below the 49th Parallel.
Warning!! Handling a Hasselblad can be harmful to your financial well being!
Nothing beats a great piece of glass!
I leave the digital work for the urologists and proctologists.
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 Originally Posted by tdubs
Hi all,
I've been lurking here off and on and enjoy a lot of the discussions and knowledge to found throughout the forum. On the topic of this thread, my original order was well over $500, but I have pared it down to a little less than $300. I tend to do bulk orders maybe twice a year to save on shipping (I'm up in Canadada-land). Shipping on this order is still about $40, but at least the C$ is doing well.... Cheers!
Welcome to posting, near neighbour
Matt
“Photography is a complex and fluid medium, and its many factors are not applied in simple sequence. Rather, the process may be likened to the art of the juggler in keeping many balls in the air at one time!”
Ansel Adams, from the introduction to The Negative - The New Ansel Adams Photography Series / Book 2
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I just orders some 120 TriX and some Acros 100, ten rolls of each. I am not that far away, so if I order before noon I will get it the next day via FedEx. WOnderful survice, and I don't have to drive to LA.
Michael Cienfuegos
If you don't want to stand behind our troops, please feel free to stand in front of them.
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Yep. there it was in the recycle bin. Tucked away now, nice and safe.
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