As many know I live in the Ottawa area. It, probably like many places , is becoming very difficult to find a place where you can just walk in and get any darkroom supplies you might need. They will take orders and then they can't give you a specific date when your stuff will arrive. Worse yet, they will call you and tell you it is in but the guys working behind the counter are much more in tune to the dark world than they are with analog. Hence it turns out to be the wrong thing after a half hour ride to the shop. I finally got frustrated to the point where I decided to try ordering off the web. Chose an advertiser on APUG for my initial test. Emailed Big Camera. They got back to me immediately. Said that what I asked was temporarily out of stock. Then actually made the next step voluntarily. They recommended alternatives that were in stock. Perfect!! Old fashioned customer service by someone with product knowledge. I placed my order and added a small quantity of film to the order. Wanted to give it an honest try. Well Sir, not only did they ship the day I approved the order as placed with shipping charges and taxes included in the bottom line, they shipped it that day!! Unheard of. To sweeten the point they tossed in a few rolls of film for me gratis.
As you might guess, they now have a very loyal customer. This is in now way a paid endorcement just a sincere thank you from a photographer who feels like someone just through him a new lease on his passion for something he loves. Don