Please note, that we have no intention to post coversations that we might have recorded for quality assurance on any website or anyplace else for the public to hear, I don't even know if that conversation with him was recorded, I was just out to make a point, that we did whatever we could to satisfy him, I sent 2 emails to him and he did not have the courtesy of replying, and wanted the public to know that we tried. I want to thank all who posted on this thread, pro or con, as these forums help us improve our customer relations. Happy photography to all. Martino
on a recent trip To N.Y.C I visited katz's deli. my girlfriend was to meet me there.
when I arrived, the bus boy found me in a crowd of about a hundred ,and told me my girlfriend called and she was going to be late. I then went to adorama to buy some film ,and developer. It was right around closing time . In the end I did not get the film or developer.the final word's of the conversation. WHAT DO YOu WANT FROM ME.
well katz,s deli knows that there customer is there life's blood . I will walk 10 block's in a blizzard to give them my money. I understand you are in a competive business
but I think you forgot how to treat a customer with kindness and respect .
I know that this post will run the risk of developing the ire of APUGers, but I would just take the 50 cents and move on. By the way, Adorama is right that expired film generally works great. It's not that big of a deal.
No I'm not affiliated with Adorama. It is just that my brother is a manager at a grocery store. After hearing about the abuse that the public can dish out, I think twice before getting mad.
I used to order from B&H and Adorama all the time and never had a problem. Their telephone service for questions does leave a ton to be desired though. Now I order from JandC because they offer unique products.
Last edited by McCarthy; 03-18-2005 at 11:30 PM. Click to view previous post history.
This is an old thread, but I just thought I'd mention a good experience with J&C.
I live in Canada. I ordered a bunch of Efke and Foma film to play with a year and a half ago.
The film arrives in about two weeks, which isn't too bad given the distance. The day it arrives, I get an email from J&C saying "We haven't heard from you, wanted to make sure your film got there okay."
I've never had a retailer ask me if my order arrived before.
I'll be ordering from J&C again.