Switch to English Language Passer en langue franÁaise Omschakelen naar Nederlandse Taal Wechseln Sie zu deutschen Sprache Passa alla lingua italiana
Members: 70,974   Posts: 1,558,732   Online: 811
      
Page 1 of 2 12 LastLast
Results 1 to 10 of 18
  1. #1

    Join Date
    Jun 2008
    Shooter
    35mm
    Posts
    6

    Firstcall-Photographic.co.uk

    Hello everybody,
    This is my first post (Iím returning to film processing 20 years after).

    My question is: Anyone knows if firstcall-photographic.co.uk is still in business and working?

    Many thanks in advance!

    (Yesterday at noon Iíve placed an order with them but, after check-out via Sage Pay [formerly Protx, their payment service provider] I got an ďunsuccessfull paymentĒ message.
    However, Iíll checked my online Bank and found that Firstcall Photographic charged £76.70 [correct amount for my order] to my VISA.
    Problem is that I donít have any email from Firstcall Photographic, nor Sage Pay, and after two polite and patient messages from me, I still donít have any feedback from this shop.)

  2. #2
    Graham.b's Avatar
    Join Date
    Feb 2008
    Location
    Swindon,,,,,,UK
    Shooter
    Multi Format
    Posts
    197
    Images
    22
    Hello, i use Firstcall and to now i have had not had any probs. I get the email after the order has gone in. Still in business, yes. Placed a order in the last 24 hrs. ETA about 2-3 days.

    Graham

  3. #3

    Join Date
    Jun 2004
    Location
    South Norfolk, United Kingdom
    Shooter
    Multi Format
    Posts
    2,889
    Images
    62
    Quote Originally Posted by lluisb View Post
    Hello everybody,
    This is my first post (Iím returning to film processing 20 years after).

    My question is: Anyone knows if firstcall-photographic.co.uk is still in business and working?

    Many thanks in advance!

    (Yesterday at noon Iíve placed an order with them but, after check-out via Sage Pay [formerly Protx, their payment service provider] I got an ďunsuccessfull paymentĒ message.
    However, Iíll checked my online Bank and found that Firstcall Photographic charged £76.70 [correct amount for my order] to my VISA.
    Problem is that I donít have any email from Firstcall Photographic, nor Sage Pay, and after two polite and patient messages from me, I still donít have any feedback from this shop.)
    Have you tried telephoning them?

    Tom.

  4. #4
    Ian Grant's Avatar
    Join Date
    Aug 2004
    Location
    West Midlands, UK, and Turkey
    Shooter
    Multi Format
    Posts
    16,336
    Images
    148
    Like Graham I've used Firstcall with no problems, just sit back and wait for the delivery.

    Welcome to APUG BTW

    Ian

  5. #5
    tim_walls's Avatar
    Join Date
    Sep 2006
    Location
    Croydon & Leeds
    Shooter
    35mm
    Posts
    1,037
    Images
    48
    Quote Originally Posted by lluisb View Post
    Hello everybody,
    This is my first post (I’m returning to film processing 20 years after).

    My question is: Anyone knows if firstcall-photographic.co.uk is still in business and working?

    Many thanks in advance!

    (Yesterday at noon I’ve placed an order with them but, after check-out via Sage Pay [formerly Protx, their payment service provider] I got an “unsuccessfull payment” message.
    However, I’ll checked my online Bank and found that Firstcall Photographic charged £76.70 [correct amount for my order] to my VISA.
    Problem is that I don’t have any email from Firstcall Photographic, nor Sage Pay, and after two polite and patient messages from me, I still don’t have any feedback from this shop.)
    I'm going to hazard a guess that your order failed the address verification check. (I.e. the check that your delivery address is the same as the registered address of the card.)

    When that happens, owing to the way address verification has been tacked onto a rather aging banking infrastructure, the authorisation will still stand against the card, but the retailer will be told the address didn't match. They then have the option of declining the transaction.

    The authorisation will normally hang around for 3 to 5 days - and show as a pending transaction on your online banking - and then expire.


    Just a guess though, mind. For what it's worth, I've used Firstcall before and found them to be great.
    Another day goes under; a little bourbon will take the strain...

  6. #6
    delphine's Avatar
    Join Date
    Jun 2007
    Location
    London (UK)
    Shooter
    Medium Format
    Posts
    628
    Images
    13
    Very reliable supplier, 24hr delivery to uk residents, they even have kodachrome in stock !

  7. #7

    Join Date
    Jun 2008
    Shooter
    35mm
    Posts
    6
    Thanks for your quick answers!

    I didn't telephone them cause I'm not very confident on my spoken english, and even less on my understanding capabilities by phone.

    OK, maybe they're already working out this issue... But it would be nice from them to send just a short note to let me know if they're aware of it or not.

  8. #8

    Join Date
    May 2005
    Location
    Daventry, Northamptonshire, England
    Shooter
    35mm
    Posts
    7,051
    I wouldn't worry. Unless things have changed a lot since I last ordered and it would seem to be the same then Firstcall will want your custom and will ensure that you get your order even if there are things to be sorted out. In a pack of film it sent to me it got one film wrong and when I contacted Firstcall the correct film was sent immediately and I was told to keep the wrong film free of charge with their compliments.

    pentaxuser

  9. #9

    Join Date
    Jun 2008
    Shooter
    35mm
    Posts
    6
    Well, in fact they weren't very supportive (if some).

    I know there is not a problem with my bank, cause I shop online several times every month (just this noon I made a flawlessly VISA payment on a UK shop) and never had a problem like this: payment platform telling me that my "payment [was] refused by vendor due an identification problem" but my account charged with the name of the vendor as a reference.

    I won't bother you with my email exchange with them (altough I don't have any problem to do so if you want to know in detail the kind of support I got), but is a pitty that even when I was polite and patient (I waited more than 24 hours for their first answer expecting not a solution, just a "we know about it, wait for news") they end our correspondence with a rude message (no "Hello", no "Dear customer", nor anything and no signature).

    I'll look for better luck at Nova, Silverprint or elsewhere.

  10. #10

    Join Date
    Apr 2008
    Location
    Oxfordshire, UK.
    Shooter
    35mm
    Posts
    2,216
    Sorry you had a bad experience with firstcall - they've always been good to me. One time phoning me a few minutes after I placed an online order to tell me there would be a 5 day wait.

    Anyway, both Nova & Silverprint are very good suppliers.

Page 1 of 2 12 LastLast


 

APUG PARTNERS EQUALLY FUNDING OUR COMMUNITY:



Contact Us  |  Support Us!  |  Advertise  |  Site Terms  |  Archive  ó   Search  |  Mobile Device Access  |  RSS  |  Facebook  |  Linkedin