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  1. #1
    Greg Davis's Avatar
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    Thanks to X-rite

    I just bought an X-rite 810 densitometer off ebay, and it arrived as described and pictured, but it was missing the large button on top for taking readings. I knew this when I bought it, so I am not upset with the seller in any way, but I thought I might see how much a replacement would be from the manufacturer. I filled out an electronic form off their website asking about it and I got a reply in a couple hours. It wasn't an estimate or price sent from a sales rep, it was a receipt for a replacement shipped at no charge. Now that is customer service, especially for a discontinued product!
    www.gregorytdavis.com

    Did millions of people suddenly disappear? This may have an answer.

    "No one knows that day or hour, not even the angels in heaven, nor the Son, but only the Father." -Matthew 24:36

  2. #2
    fotch's Avatar
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    Yea X-Rite.
    Items for sale or trade at www.Camera35.com

  3. #3
    RalphLambrecht's Avatar
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    Quote Originally Posted by Greg Davis View Post
    I just bought an X-rite 810 densitometer off ebay, and it arrived as described and pictured, but it was missing the large button on top for taking readings. I knew this when I bought it, so I am not upset with the seller in any way, but I thought I might see how much a replacement would be from the manufacturer. I filled out an electronic form off their website asking about it and I got a reply in a couple hours. It wasn't an estimate or price sent from a sales rep, it was a receipt for a replacement shipped at no charge. Now that is customer service, especially for a discontinued product!
    very good!i had less luck when asking for a calibration of a used sensitometer.they sked for $400,which was twice the e-bay price!
    Regards

    Ralph W. Lambrecht
    www.darkroomagic.comrorrlambrec@ymail.com[/URL]
    www.waybeyondmonochrome.com

  4. #4
    PeterB's Avatar
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    Which online form did you use? I have had very little success getting spare parts for my 810. I had to get the bulbs from a 3rd partyas they charged an arm and a leg for them if I remember rightly.
    The red transmission channel in my densitometer is intermittently faulty, the 3 colour channels are combined also in visual mode for B&W negs.

  5. #5
    Greg Davis's Avatar
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    This is the site with replacement bulbs and calibration plaques:

    http://www.xrite.com/product_overvie...on=Accessories

    and this is the contact form I used:

    http://www.xrite.com/contact_us.aspx?reasonid=3
    www.gregorytdavis.com

    Did millions of people suddenly disappear? This may have an answer.

    "No one knows that day or hour, not even the angels in heaven, nor the Son, but only the Father." -Matthew 24:36

  6. #6
    macandal's Avatar
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    Quote Originally Posted by Greg Davis View Post
    I just bought an X-rite 810 densitometer off ebay...
    Does this densitometer do both color and B&W or is it color only? When I read the instructions, it talks about color only, there is no mention of B&W. Does anyone know? Thanks.
    --Mario

  7. #7
    PeterB's Avatar
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    It does both colour and B&W. In B&W mode (Visual Mode ?) the 3 colour channels are averaged/combined together.

  8. #8
    Greg Davis's Avatar
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    What he said. I use it for color, but it does b+w equally well. The calibration film is b+w.
    www.gregorytdavis.com

    Did millions of people suddenly disappear? This may have an answer.

    "No one knows that day or hour, not even the angels in heaven, nor the Son, but only the Father." -Matthew 24:36



 

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