First an apology: I was more or less panicked by the apparent loss of my ColorStar 3000. Without it, setting he dichroic head on the enlarger, especially for a color negative exposed with a lighting source FAR different from "daylight" is an extremely difficult task to do by "eye" .. so activity in my darkroom, consisting of producing color prints for a model's portfolio, as promised, was effectively shut down.
I contacted Omega-Satter for help. Unfortunately, the transition from JOBO USA to Omega-Satter obviously was a complex process... and the new distributors, understandably, are in a learning curve ... translation: do not have all of the answers.
I have written before about being trained, formally, in "Dealing with Difficult People"; I did not realize at the time, that *I* had become a difficult person. Things with Omega-Satter became sort of "heated" and I wound up discouraged... replies from different independent repair outfits, essentially, "We won't touch that thing with a ten-foot pole" did not help my frame of mind, either.
I talked with Greg Blank, at Omega-Satter; I had taken his "I'll check and get back to you", as an avoidance of my problem. I was *WRONG*!!
Grag had perservered in contacting the supplier, LICI, in the Netherlands. I have heard that communication with them is NOT easy. Greg got through to them and called me .. ACTUALLY CALLED me!!! He obtained my e-maill address and sent me a partial copy of the LICI ColorStar 3000 Service Manual .. with enough information to CORRECT the ColorStar problem.
I am indebted to Greg ... it takes a special, dedicated person to continue to deal with a "difficult person". If he had taken the "easy way out" and ignored me, my original ColorStar (I now have a working backup, with the help of "DKT" here) would probably have been scrapped by now.
The information from the ColorStar Service manual was *VERY* helpful ... and I would imagine ... of great use in "aligning" the ColorStar. I will write an article containing the information and post it here, in the "articles" section.
Information: A display of "E..." does NOT indicate a complete system error; it indicates an EEPROM programming error, and there is a process that will correct the error.
Ed I did notice that there is a small paragraph in the 3000 manual on re-setting the 3000 after getting an E reading but the service manual is required. As you will know I am trying to get to grips with a 3000 and having difficulties which Nick Zentena is doing his best to resolve. As there seems to be very few of us in APUG with a colourstar 3000 then anything you can do in the way of articles to help those who have one would be much appreciated.
Glad to see that your oringinal 3000 is still serviceable.
I am now the proud owner of three (3) ColorStar 3000 Color Analysers. This is somewhat involved - my original ColorStar displayed the dreaded "E" error, and locked. In contact with Omega-Arkay, the initial response was not encouraging.
I visited eBay, and found one listed. I entered a bid... and won! After a battle with the infamous "phishing" scam - that looked SO authentic, but I did NOT give them my bank account numbers!! - everything went well, and I received delivery - everything in good shape.
While waiting for the "final" from eBay, "DKT", here, directed me to "Peace Camera" ... where they had one for sale ... too attractive to pass up ... so that one was purchased... again, in good shape.
Then ... Omega-Arkay sent me the information from LiCi necessary to re-do and recover my original unit ... from the ColorStar Service Manual ... and everything WORKED. The original unit is now as good as new!
After all this, I have information that is VERY valuable to all those who own ColorStar 3000s. I am writing an article to be posted here on APUG, dealing with recovery from the "E" error and ways to double-check the calibration periodically.
As in every procedure that I write, I take the initial draft, and follow it step-by-step (super nit-picking) to eliminate as much inaccuracy and confusion as I can. That is where I am now... "wringing it out".
Stay tuned, gang ... It will be here as soon as I can post it with good conscience.