I notice that most of you are not in Canada and therefore not directing your comments to the OP.
The thing here is that it is Ed talking not VC. Having met Ed I'd guess that he does everything he can to keep his customers happy and informed -- hence the OP. If you want to vent about VC that is one thing, but I think in fairness we should be clear about who and what you are complaining about.
Who is Ed?
“Photography is a complex and fluid medium, and its many factors are not applied in simple sequence. Rather, the process may be likened to the art of the juggler in keeping many balls in the air at one time!”
Ansel Adams, from the introduction to The Negative - The New Ansel Adams Photography Series / Book 2
I'm not the "Ed" any more.
I stopped my involvement with the magazine a long while back. I believe I shipped every magazine that any person had due. Canadian subscriptions no longer involve me.