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  1. #11

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    Quote Originally Posted by Christopher Walrath View Post
    Don't like the service, do as others have done. Don't renew.
    That's exactly what "Bri" did, but without being rude, condescending, and threatening. One can often catch more flies with honey than with vinegar!


  2. #12

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    I never had any problem receiving my subscription, which I had for a decade or more.

    I finally let my subscription lapse because I was bored to death with the magazine.

    Peter Gomena

  3. #13
    Greg Davis's Avatar
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    That ties into the issue of filling subscriptions. If fewer people are looking at the magazine because they are frustrated with getting the magazine delivered and customer relation problems, then there are fewer people considering submitting their work for publication in it. So the magazine gets filled up with less interesting work, more how-to articles instead of portfolios, and more outdated ads.
    www.gregorytdavis.com

    Did millions of people suddenly disappear? This may have an answer.

    "No one knows that day or hour, not even the angels in heaven, nor the Son, but only the Father." -Matthew 24:36

  4. #14
    Fast Frankie's Avatar
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    I have to side with Peter. I have had my subscription for many years. Of all that time, only two issues did not arrive. In both cases, I received replacements right away. The last time was handled by Steve himself, an hour after closing, 10 minute conversation, never a question why. I'm going to renew.

  5. #15

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    I would to add that the last few issues of VC have been of very high quality...not that many alternatives out there
    Best, Peter
    website down for maintenance!

  6. #16

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    To Brian and those who like Steve and favour a kidd-glove approach rock on and resubscribe. I'm finished. Thanks everyone and I mean everyone for their views (excuse the pun).
    Jon A.
    Speeds, Crowns, Graphic View II, Bessa-E, Erkona II, Rolleiflex 2.8E, various Nikon SLR's, and a Canon Espio (looks like a digital cam).

  7. #17
    Ian Grant's Avatar
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    I feel sorry for Ms Miles, she has to do a lot of unnecessary work because their system is so poor.

    As a Subscriber to the online International PDF issue I constantly had to contact Andrea, who I must say is extremely helpful, however every month I had to email for a new password to the websites subscriber content. There was no mailing to say my subscription had lapsed so after 2 years I stopped it.

    The Online PDF version was excellent but the interface/packaging was awful and each section had to be downloaded separately.

    The owner can be found on the Forums it just depends on what Name he's (Aliases) using at the time. It's a great shame he doesn't get his act together as it's a good magazine.

    Ian

  8. #18
    Monophoto's Avatar
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    [QUOTE=Ian Grant;1161096]The owner can be found on the Forums it just depends on what Name he's (Aliases) using at the time. It's a great shame he doesn't get his act together as it's a good magazine./QUOTE]

    I fully agree. Not only is it a good magazine, it is the ONLY magazine that consistently addresses the concerns of LF photographers. It's really unfortunate that we are forced to put up with mediocre subscription service.

    Richard Kagan is an outstanding, if possibly not widely known, photographer in the Philadelphia area. I took a workshop with him many years ago on the Zone System. One of the things that I can hear him saying - 'Close enough is NOT good enough'.

    I think that also applies to the processes used at View Camera Magazine.
    Louie

  9. #19
    Dan Henderson's Avatar
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    Quote Originally Posted by Ian Grant View Post
    The owner can be found on the Forums it just depends on what Name he's (Aliases) using at the time. It's a great shame he doesn't get his act together as it's a good magazine.

    Ian
    If Mr. Simmons lurks here, he must be aware of the problems many of his current and former customers complain about in the forums. If someone knows of problems and has the power to fix them and does not, it implies to me that he does not care. Which is too bad. I peruse the magazine at the bookstore and buy it if it looks interesting. But with all of the complaints that I read about here, not to mention the terribly distracting text editing, I will not subscribe. With the demise of B&W, there is an obvious gap that could be filled by a high quality magazine aimed primarily at analog photography.


    web site: Dan Henderson, Photographer.com

    blog: https://danhendersonphotographer.wordpress.com/

    I am not anti-digital. I am pro-film.

  10. #20

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    Good Morning,

    I have frequently bought View Camera over the course of a couple of decades. I very much appreciate the effort Mr. Simmons exerts in publishing the magazine. Although I recognize as valid some of the observations I read about errors and editing glitches in [I]View Camera[I], I have been glad to overlook those because the information in the magazine has been very useful to me. I know that I should have subscribed, but, for one reason or another, I just never got around to it. Several years ago, View Camera was involved in sponsoring a photo conference (Foto3, I think). I registered for that conference and sent payment. Shortly afterward and well before the conference, I learned of a schedule conflict which prevented me from attending. Naturally, I sent Mr. Simmons a refund request; actually, I think I sent three or four such requests. So far, Mr. Simmons has not deigned to reply, much less send a refund. Much as I appreciate View Camera, it is difficult to consider further dealings with Mr. Simmons.

    Konical

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