Switch to English Language Passer en langue française Omschakelen naar Nederlandse Taal Wechseln Sie zu deutschen Sprache Passa alla lingua italiana
Members: 68,702   Posts: 1,482,650   Online: 681
      
Page 1 of 4 1234 LastLast
Results 1 to 10 of 35
  1. #1

    Join Date
    Jul 2008
    Shooter
    4x5 Format
    Posts
    19

    View Camera magazine

    Hello:

    I have had difficulty with my subscription and would like to know if other forum members think I am unreasonable. Mr. Simmons thinks I am; that it's up to the subscriber to keep track of issues received, not received, etc. I'm not sure about that-does one need to keep track of such things?
    To quote an email I sent today, my last such in this futile year-long endeavour:

    "(me)...Regardless:
    You still owe me two issues. Please send them. You must have my address in any event since I just got the January/Feb. issue
    In any case: does Time magazine expect subscribers to keep track of their subscriptions? NO. Even small-circulation rags like Horn&Whistle looked after me better than you, with no expectation implied or expressed of keeping track oneself.
    No matter what you think of me I paid for a full subscription and feel ripped off...
    pretty shoddy service, and I don't care for excuses: "boo hoo, you didn't keep track...we don't have your address (I emailed it 2 months ago)" Bunch of snivelling blame shifters.
    I won't send another word.
    Sincerely,
    Jon Archibald MD



    On 29-Mar-11, at 11:18 AM, amiles@viewcamera.com wrote:

    This is from Steve Simmons, the publisher of View Camera.

    I am not sure how to respond to your insults, threats, and the fact that
    you can not
    seem to keep track of what magazines you do and may not receive.

    Our magazine that is intended for Canadian readers are sent directly from the
    printing company to a mailing service in Canada. They do not go through
    the Us and
    then have to transfer to the Canadian system. With the exception of you
    and one or
    two others, we have a very good track record with our Canadian subscribers.

    If we received an e-mail from you we responded. Period. We do not ignore
    e-mails
    from anyone.

    If you want to blab to the world go for it. I will be happy to provide our
    side of
    the problem which includes the fact that you can not seem to keep track of
    what
    magazines you do and do not receive and that we did not get responses to
    some of our
    e-mails to you.

    steve simmons>


    (prior email of today March 29,2011):
    Dear Ms. Miles:

    I did send my mailing address, Jan 19th (see fwd, below).

    I emailed again March 18th:

    "Hi-I sent my mailing address to you two months ago.
    So what can you tell me?
    The last issue I got was may-June 2010.
    -Jon Archibald"

    I emended that email on March 19:

    "Hi:
    Correction, I found the July/August 2010 issue this morning after
    checking all my magazine and bookshelves, but that's it. My apologies.
    There are those issues from then till now (March 2011-one year since I
    renewed) which I should have received.
    Please and thank-you.
    Jon A."

    So I've made an effort too.

    Look, I know you guys aren't business people as much as photo people,
    but if you're using the US Postal Service and/or Canada Post to
    deliver a commercial product then by law you have an obligation to
    paying customers.

    Please send my two missing issues, Sept/Oct and Nov/Dec, and I'll
    never trouble you with another subscription. I'll hold off blabbing to
    the world for a couple weeks, but will if magazines not received by
    April 15th.

    Fair? Reasonable I think considering I've repeatedly had to cajole you
    or Mr. Simmons into giving me my due over the last couple years and
    subscriptions.

    -Jon Archibald

    PS-Funnily enough I got the Jan/Feb 2011 issue today.

    On 19-Jan-11, at 10:26 AM, amiles@viewcamera.com wrote:

    Hi:
    Last issue received was March/April 2010, and only after emailing
    several times and speaking to Mr. Simmons by phone.
    I subscribed for 1 year in March 2010 (I have the paypal receipt). I
    don't even know what or how many issues I've missed since then.
    Please help by sending them.
    Jon Archibald
    Canada
    0xxxxx or 0xxxxx

    In order to check your subscription we need your mailing address

    Begin forwarded message:

    From: Jon Archibald <jmarch@nexicom.net>
    Date: January 19, 2011 8:02:55 PM GMT-05:00
    To: amiles@viewcamera.com
    Subject: Re: I'm not getting my subscription-again

    home-
    (xxx...)

    -or-
    work-
    (xxx...)

    -JA
    On 19-Jan-11, at 10:26 AM, amiles@viewcamera.com wrote:

    Hi:
    Last issue received was March/April 2010, and only after emailing
    several times and speaking to Mr. Simmons by phone.
    I subscribed for 1 year in March 2010 (I have the paypal receipt). I
    don't even know what or how many issues I've missed since then.
    Please help by sending them.
    Jon Archibald
    Canada
    0xxxxx

    In order to check your subscription we need your mailing address"

    Sorry for this long post but I need to go public since satisfaction is lacking, and I now don't expect he will send my remaining issues. Has anyone else had such a problem? Am I nuts?

    Jon Archibald

  2. #2

    Join Date
    Nov 2005
    Location
    Los Angeles, CA
    Shooter
    Multi Format
    Posts
    4,791
    Doctor, heal thyself. Take two Valiums and call Steve in the morning... To apologize.

  3. #3
    wildbill's Avatar
    Join Date
    Nov 2004
    Location
    Grand Rapids
    Shooter
    Multi Format
    Posts
    2,317
    Images
    140
    :0 here we go, another view camera magazine thread. hold on to your hats folks!
    www.vinnywalsh.com

    I know what I want but I just don't know how to go about gettin' it.-Hendrix

  4. #4
    Eric Rose's Avatar
    Join Date
    Nov 2002
    Location
    Calgary AB, Canada
    Shooter
    4x5 Format
    Posts
    4,209
    Images
    73
    blah blah blah. How tedious. Jon as a new member please try and enrich our community rather than this type of tired old rag.
    www.ericrose.com
    yourbaddog.com

    "civility is not a sign of weakness" JFK

    "The Dude abides" - the Dude

  5. #5

    Join Date
    Jul 2008
    Shooter
    4x5 Format
    Posts
    19
    I realize he may be revered here. I could care less for the magazines at this point. Thanks, Bri, no apology necessary

  6. #6
    Sirius Glass's Avatar
    Join Date
    Jan 2007
    Location
    Southern California & Virginia
    Shooter
    Multi Format
    Posts
    12,635
    I do not think he is revered here. But it would help if this were merge with the other View Camera Magazine thread.

    It might even be a good idea to merge it with the Light Impressions thread, since both appear to use the same business model! <<snort, snort>>
    Warning!! Handling a Hasselblad can be harmful to your financial well being!

    Nothing beats a great piece of glass!

    I leave the digital work for the urologists and proctologists.

  7. #7

    Join Date
    Jul 2008
    Shooter
    4x5 Format
    Posts
    19
    Sorry all, I should have searched past posts before adding this thread. My fault, but I was so steamed. A quick search and it doesn't take long to find out mine is not a unique experience. I actually feel better, vindicated. Thanks everyone!

  8. #8

    Join Date
    Jul 2008
    Shooter
    4x5 Format
    Posts
    19
    Quote Originally Posted by Eric Rose View Post
    blah blah blah. How tedious. Jon as a new member please try and enrich our community rather than this type of tired old rag.
    Sorry Eric. My newness shows. Will not broach it again.

  9. #9
    Sirius Glass's Avatar
    Join Date
    Jan 2007
    Location
    Southern California & Virginia
    Shooter
    Multi Format
    Posts
    12,635
    Quote Originally Posted by aeyb701 View Post
    Sorry Eric. My newness shows. Will not broach it again.
    aeyb701,

    Don't worry about Eric. Just, if at all possible, do not view the photograph his wife took of him taking a photograph while he was standing bare a$$ed in the water with his camera on the tripod!

    <<Sign>> Sometimes the dirty story just has to come out!
    Warning!! Handling a Hasselblad can be harmful to your financial well being!

    Nothing beats a great piece of glass!

    I leave the digital work for the urologists and proctologists.

  10. #10
    Christopher Walrath's Avatar
    Join Date
    Dec 2005
    Location
    Milton, DE, USA
    Shooter
    4x5 Format
    Posts
    6,980
    Blog Entries
    29
    Images
    19
    Don't worry, Jon. Understood. Everyone else, he's new so cut him some slack. But we oughtta clamp all of these down because, as frustrating as it can be, these threads get us nowhere as individuals or as a community. Yeah, I know. I was a part of the problem. And hindsight is 20/20, right?

    Don't like the service, do as others have done. Don't renew.
    Thank you.
    CWalrath
    APUG BLIND PRINT EXCHANGE
    DE Darkroom

    "Wubba, wubba, wubba. Bing, bang, bong. Yuck, yuck, yuck and a fiddle-dee-dee." - The Yeti

Page 1 of 4 1234 LastLast


 

APUG PARTNERS EQUALLY FUNDING OUR COMMUNITY:



Contact Us  |  Support Us!  |  Advertise  |  Site Terms  |  Archive  —   Search  |  Mobile Device Access  |  RSS  |  Facebook  |  Linkedin