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  1. #1

    Join Date
    Jan 2008
    Shooter
    Med. Format RF
    Posts
    114

    In praise of THINKTANK

    If it's good, it must be said; if it's VERY good, I gladly put it on a forum:

    I have a Thinktank Retrospective 30, very pleased with it, BUT it developed a small problem at the strap: the stitch came loose on a length of about 2 cm, and I suppose it will go further; have a look at the picture:

    Click image for larger version. 

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    I contacted the people at Thinktank USA (IIRC) last Wednesday (May 1st), on Friday 3th I received a mail from the local distributor in the Netherlands, and today, Tuesday May 7th, I received a brand new Retrospective 30 !

    Note: I bought it from the Internet, not locally, and I can keep the defective bag !

    That's what I call a great service !

    Stefan.

  2. #2
    bsdunek's Avatar
    Join Date
    Jul 2006
    Location
    Michigan
    Shooter
    Multi Format
    Posts
    1,157
    Images
    211
    Sounds like a good company to do business with. Thanks for spreading the word.
    Bruce

    Moma don't take my Kodachrome away!
    Oops, Kodak just did!
    For all practical purposes, they've taken Kodak away.


    BruceCSdunekPhotography.zenfolio.com

  3. #3
    C.poulton's Avatar
    Join Date
    Nov 2007
    Location
    London
    Shooter
    35mm RF
    Posts
    23
    That's what I call customer service!



 

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