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  1. #1

    Join Date
    Jan 2008
    Shooter
    Med. Format RF
    Posts
    114

    In praise of THINKTANK

    If it's good, it must be said; if it's VERY good, I gladly put it on a forum:

    I have a Thinktank Retrospective 30, very pleased with it, BUT it developed a small problem at the strap: the stitch came loose on a length of about 2 cm, and I suppose it will go further; have a look at the picture:

    Click image for larger version. 

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    I contacted the people at Thinktank USA (IIRC) last Wednesday (May 1st), on Friday 3th I received a mail from the local distributor in the Netherlands, and today, Tuesday May 7th, I received a brand new Retrospective 30 !

    Note: I bought it from the Internet, not locally, and I can keep the defective bag !

    That's what I call a great service !

    Stefan.

  2. #2
    bsdunek's Avatar
    Join Date
    Jul 2006
    Location
    Michigan
    Shooter
    Multi Format
    Posts
    1,116
    Images
    194
    Sounds like a good company to do business with. Thanks for spreading the word.
    Bruce

    Moma don't take my Kodachrome away!
    Oops, Kodak just did!


    BruceCSdunekPhotography.zenfolio.com

  3. #3
    C.poulton's Avatar
    Join Date
    Nov 2007
    Location
    London
    Shooter
    35mm RF
    Posts
    23
    That's what I call customer service!



 

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