Canon scanner problem -- help?
Hello, all -
I realize this is an analog site, but we all rely on scanners to share our images here, so I'm hoping it's OK to post this for some help. If not, please let me know and/or delete.
I have a Canon 8400F that has suddenly, for no apparent reason, decided not to allow me to scan negatives. By that I mean that the neg scan option is no longer listed in the drop down menu -- only platen is listed. No matter how I go about it, it will not allow me to scan a neg. I've tried restarting everything, and I've even uninstalled and reinstalled the software. Any ideas before I drop kick this thing through the window?
I am not familiar with this particular software, but typically settings are kept in a separate file. You can try to locate the settings file and delete it while the scanner is off. Then restart the scanner and software and see if the problem persists. Note that this is likely to reset all your settings, but you should be able to reconstruct them easily once the negative option is back in the drop-down menu. I would guess this sounds like a software rather than hardware problem.
Hi, make sure the cable from the top to the bottom part is plugged in well
try unplugging the scanner from the wall, and from your computer.
restart your computer, and after 15 mins plug your scanner back in &C.
look for the preference files for your scanner software and delete them,
and restart your scanner software ...
you can also try to use the free version of vuescan to see if it is your driver
if the reboot didn't work. vuescan works very well ...
Thanks, Jim. I tried vuescan, but it also sees this scanner as platen only. No option to scan a neg at all. I tried unplugging and resetting the scanner -- still nothing. Not very happen, as I really can't afford a new scanner right now.
Originally Posted by jnanian
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My Epson did this to me recently and I thought for awhile it was the bulb. I fiddled with the cords and replugged it all in and it worked - I think the cord between the base and the top had come just very slightly loose. If yours has a bulb in the lid just for negs, it might have blown, too. Mine isn't user-serviceable; maybe you're more lucky.
FWIW, I think Canon has gone downhill in QA recently. I have their 8800F scanner and it puts odd, random streaks on film scans -UNLESS I prop the lid up about 1/2 inch. Odd, but it works. I recently bought a Canon SX200 digicam and less than a month later it was off to Canon for repair.
On the other hand, my multiple Canon FD, EOS, and DSLR bodies all work just fine. Maybe their newer stuff is slipping thru the QA cracks.
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PC or Mac?
If it's a PC those settings might be in the registry, which is best edited by someone who knows their way around there.
For a Mac, a preferences file should be under the "Library...Preferences" folders. Beware though, I deleted my preferences file for ScanFast, which was a solution their website recommended for a problem I had, and it has never worked correctly since. Though you have little to lose.
You could try uninstalling, then deleting any references in the Registry or preferences, then re-installing. But if that doesn't resolve it, it's probably a hardware fault.
Last edited by jnanian; 05-20-2009 at 11:08 PM. Click to view previous post history.
I have the same scanner, and encountered the same problem. In my case, it was the small cable that connects the lid to the base. It looked like it was plugged in, but had worked loose just enough to break contact. Pushing the connector fully in and restarting the software fixed it.