KEH site still fails on checkout
Monday 11/23 and the KEH site still returns server errors when attempting to check out. I initially got some pro forma responses to my mails reporting problems, but even these have ceased. Maybe KEH has given up on their web site? In my world, the appropriate response to a down site is 24x7 attention until the problem is resolved.
Originally Posted by pschwart
KEH General Manager just sent this out:
We want to thank you for your patronage and patience during our website rollout.
As you may know, KEH.com rolled out a new website nearly two weeks ago. While we anticipate this site to be a great improvement over our old website, we still have some challenges to overcome.
As with many new websites, we are experiencing some growing pains and are working to remove several issues within the site, primarily regarding our "search" function as well as our checkout pages.
Specialists are working around the clock to correct these issues and we sincerely apologize for any inconvenience this has caused. As an alternative to the web, you may also call 770-333-4200 to place an order via phone.
Our ultimate goal at KEH.com is to exceed your expectations at every level, however, we feel it equally important to keep you honestly informed.
Thanks... got this just a few minutes ago. At the very least, this is good. They are acknowledging the problems and trying to fix it. I can't remember getting such an email from other sites I've worked with. (apart from the countless emails from ebay offering me new ways to give them my money. :rolleyes: )
Originally Posted by olwick
Tom, on Point Pelee, Canada
Ansel Adams had the Zone System... I'm working on the points
system. First I points it here, and then I points it there...
So it turns out my 7 and 80 f/4 DID slip through the cracks of the new website, but a quick call to Will at KEH solved the problem and got me some upgraded shipping at no cost. Pre stoked. Also got that email today too ^^
Got their email as well. Sensational reaction from KEH! They definitely won me over.
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I got an email from them yesturday telling me of the site problems and that it should be up and running flawlessly very soon
"Why thats one of those old black and white cameras aint it?"
KEH is outright addictive... Not a day goes by that I don't dig through their listings. One day while on KEH my OCB paid off. Under the "as-is" section I found a Bronica-S in EXC condition but described as INOP. But, at $9.95 for such a rare item I thought it would be a nice "Shelf" camera. So I ordered it and bought the finder, back and lens separately. When the items arrived I assembled the set up to see what was wrong with it. After an hour or so trying to make the camera malfunction it occurred to me it was 100% operational with no defect I could find! So I grabbed a few rolls of film and gave it a bit of a work out. That camera is still working like a champ today!
RB67, ETR, ETRS, F4, F5, FM3a, A1, AE1,
Bronica-S, Mamiya-7, Yashica TLR, & many many Range finders
I agree that KEH is addictive. I look them up quite often.
I have used KEH for many, many years. I've purchased all kinds of gear, bodies, accessories, lenses ranging from 35 to 8x10. If I had to rate them I would say they are a reliable dealer and always aim to please. With that said, I have had problems with some gear and it has always been with 35mm. I agree that their cosmetic ratings are very conservative and generous. Mechanically is where I have discovered issues. Being that they deal with so much equipment it is easy to understand that pieces with mechanical flaws can slip through the cracks in the inspection process. My last experience involved a Contax AX autofocus body. I went through three of them on exchanges because of focusing or firing issues. I believe the camera was too sophisticated for the average repair tech they use to properly evaluate and test the focus system on this unique 35 body. Two of the bodies were not focusing at infinity, the split image was slightly off from alignment at infinity with several Zeiss lenses I tested. The test images were slightly soft, not a trademark of Zeiss glass. KEH immediately granted a return approval on each body. One body was just like new, like it just came out of the box. That body was the one I wanted and they had to send it back to Japan for proper repair. They were supposed to notify me when it came back and they never did. Anyway, I eventually obtained a couple that are fine. I do believe the more sophisticated a piece of equipment is the greater the risk of running into a mechanical or electronic issue. I agree that 35mm is their weak spot in quality control but I also can understand why. I am not making excuses for them but I can also understand that it can be extremely difficult making certain every item is operationally perfect. Buyer beware, thoroughly test upon receipt and just send it back if there is an issue. They are always very receptive to returns. I rate them highly overall. I still think buying at shows in person is the best way to go.
Originally Posted by BradS
KEH still having trouble
I just brought another camera from KEH. I probably don’t need it but I lust for it. I had to work for it to buy it though. Their server must be giving them fits. It timed out on me three time and slow…. I have had faster dial up And I am on Cable broad band. Any other company I would have given up on but KEH has always given me great deals even on Ugly rated. If I were still in the business and someone’s service gave me that much trouble and probable loss of business They would either fix it NOW or there would be a lawyer with a lawsuit that would hurt them bad, or Vinnie with baseball bat!!!!