This is getting out of hand!! KEH shopping cart has been down for a week!
RB67, ETR, ETRS, F4, F5, FM3a, A1, AE1,
Bronica-S, Mamiya-7, Yashica TLR, & many many Range finders
I just ordered some new equipment from them last night. It was a terrible experience. Lost my cart twice. Finally I figured out that the wish list survives the session timeouts that happen even when you are refreshing pages avery 30 seconds or so. As someone who programs websites for a living I have to say they got most of the navigation wrong. Quite a shame as I really like KEH. I hope they get the programmer to improve it.
The old site was badly designed and performance was very poor. It looks like the underlying schema of the new site hasn't changed much and the performance is still very poor. The new features would be welcome, but many are broken or behave incorrectly -- I have had stuff added to my cart that I didn't put there, and valid credit cards marked as expired. Attempting to checkout has returned a server error for almost a week, so it didn't
Bottom line: I have been a loyal customer for years, but KEH gets a failing grade for failing to acknowledge these problems on the home page, not providing a mechanism for reporting and tracking problems, and forcing web site users to do their product testing. Going back to ordering by phone would be a giant step backwards.
Originally Posted by L Gebhardt
Oh, I know...3 weeks time in the cart before deletion is not enough...I never want my Freestyle cart/wish list to be empty, haha.
Originally Posted by DLawson
KEH site still fails on checkout
Monday 11/23 and the KEH site still returns server errors when attempting to check out. I initially got some pro forma responses to my mails reporting problems, but even these have ceased. Maybe KEH has given up on their web site? In my world, the appropriate response to a down site is 24x7 attention until the problem is resolved.
Originally Posted by pschwart
Sponsored Ad. (Subscribers to APUG have the option to remove this ad.)
KEH General Manager just sent this out:
We want to thank you for your patronage and patience during our website rollout.
As you may know, KEH.com rolled out a new website nearly two weeks ago. While we anticipate this site to be a great improvement over our old website, we still have some challenges to overcome.
As with many new websites, we are experiencing some growing pains and are working to remove several issues within the site, primarily regarding our "search" function as well as our checkout pages.
Specialists are working around the clock to correct these issues and we sincerely apologize for any inconvenience this has caused. As an alternative to the web, you may also call 770-333-4200 to place an order via phone.
Our ultimate goal at KEH.com is to exceed your expectations at every level, however, we feel it equally important to keep you honestly informed.
Thanks... got this just a few minutes ago. At the very least, this is good. They are acknowledging the problems and trying to fix it. I can't remember getting such an email from other sites I've worked with. (apart from the countless emails from ebay offering me new ways to give them my money. :rolleyes: )
Originally Posted by olwick
Tom, on Point Pelee, Canada
Ansel Adams had the Zone System... I'm working on the points
system. First I points it here, and then I points it there...
So it turns out my 7 and 80 f/4 DID slip through the cracks of the new website, but a quick call to Will at KEH solved the problem and got me some upgraded shipping at no cost. Pre stoked. Also got that email today too ^^
Got their email as well. Sensational reaction from KEH! They definitely won me over.
I got an email from them yesturday telling me of the site problems and that it should be up and running flawlessly very soon
"Why thats one of those old black and white cameras aint it?"