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  1. #361

    Join Date
    Feb 2004
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    Iowa
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    A phone call is definitely your best bet at this point. I placed an order online a couple of weeks ago & paid with paypal. My paypal payment went through, but the order hung up on the "submit" screen and would not process. When I called, the guy I spoke with was very pleasant and told me that phone orders are the way to go until they get their website problems fixed. I got my 105/2.5 Nikkor a few days later and just love it.

  2. #362

    Join Date
    Sep 2008
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    Well, I'm sad to report that as of 12/15/09 nothing has changed at the KEH site. I still can't buy anything because the checkout won't work, I can't even login to my account and there is still no-one to ask for help. I did eventually come across an email address buried deep in the "Sell your gear" pages but have not received any response. I guess it's back to ebay for me.

  3. #363

    Join Date
    Nov 2008
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    I had a lot of problems with the website last week when ordering my RB67. It got sent to my address instead of my girlfriends(she's giving it to me for christmas). My order appeared after the 2nd time checking out, but showed up as "on hold". One 2 minute call to KEH got it shipped. While I didn't like the website problems, I can't argue with the quality of the product and shipping speed. The lens had flawless glass and the back was new except for a few light scratches.

  4. #364

    Join Date
    Oct 2004
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    Cambridge, MA USA
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    Yes, they are continuing to struggle.

    They seem to be having issues with both inventory management and order fulfillment on the new site.

    A couple weeks ago I placed an order for a Bronica S-18 extension tube only to be told that the item I ordered turned out not to be in their inventory.

    Last week I purchased an order for a 150mm S lens and was told yesterday it could well be another week before it ships due to issues they are having with issuing order fulfillment directives to their warehouse.

    It's really poor timing to try to go live with a new web site just before the holiday season. My guess is that this new site was delayed due to all sorts of problems and KEH has little choice but to try to work through them during the holidays.
    Digital Photography is just "why-tech" not "high tech"..

  5. #365
    pesphoto's Avatar
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    Mar 2005
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    Providence Rhode Island
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    i managed to buy an lens off the site yesterday but it was a challenge for sure

  6. #366

    Join Date
    Oct 2004
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    Cambridge, MA USA
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    Quote Originally Posted by lynxkcg View Post
    I had a lot of problems with the website last week when ordering my RB67. It got sent to my address instead of my girlfriends(she's giving it to me for christmas). My order appeared after the 2nd time checking out, but showed up as "on hold". One 2 minute call to KEH got it shipped. While I didn't like the website problems, I can't argue with the quality of the product and shipping speed. The lens had flawless glass and the back was new except for a few light scratches.
    The exact same issue happened to my order with the 150mm S lens.

    They are doing their best to try to work through the issues, but I don't envy their sales people right now.
    Digital Photography is just "why-tech" not "high tech"..

  7. #367

    Join Date
    Jun 2009
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    I got GAS right now.
    I brake for fixer!

  8. #368
    Barry06GT's Avatar
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    Oct 2009
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    Portland, Oregon
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    Quote Originally Posted by WolfTales View Post
    I got GAS right now.
    .
    .
    Then QUICK call KEH, they have the cure!
    .
    .

  9. #369

    Join Date
    Jun 2009
    Location
    Dayton, Ohio, USA
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    Quote Originally Posted by Terence View Post
    Being a concrete and steel engineer and not a computer guy, I would think you'd create a mirrored test site to work out the bugs before "going live".
    You would be correct. Whoever was/is in charge of KEH's system roll-out (who probably isn't a KEH employee) has screwed it massively. The second sign of that is that the broken system is still public. There should have been a roll-back plan, which I can only assume was not the case.

    I don't have any money to throw at them right now, so this isn't giving me problems. Hopefully they have things better in a month or two, when I might have a 6x7 budget.

    Following these threads, reading as a software developer for a web based product, I just want to slap someone very hard.

  10. #370
    MattKing's Avatar
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    Apr 2005
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    Delta, British Columbia, Canada
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    Quote Originally Posted by Barry06GT View Post
    .
    .
    Then QUICK call KEH, they have the cure!
    .
    .
    It's not a cure - more like a maintenance treatment!

    Matt



 

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