Being a concrete and steel engineer and not a computer guy, I would think you'd create a mirrored test site to work out the bugs before "going live".
You would be correct. Whoever was/is in charge of KEH's system roll-out (who probably isn't a KEH employee) has screwed it massively. The second sign of that is that the broken system is still public. There should have been a roll-back plan, which I can only assume was not the case.
I don't have any money to throw at them right now, so this isn't giving me problems. Hopefully they have things better in a month or two, when I might have a 6x7 budget.
Following these threads, reading as a software developer for a web based product, I just want to slap someone very hard.
Well, I'm sad to report that as of 12/15/09 nothing has changed at the KEH site. I still can't buy anything because the checkout won't work, I can't even login to my account and there is still no-one to ask for help. I did eventually come across an email address buried deep in the "Sell your gear" pages but have not received any response. I guess it's back to ebay for me.
I recently purchased something from them - - it was one of the rare instances with them when there was a problem on arrival (they took it back, credited the price & the shipping both ways, etc - - very good to work with...). But while I was talking to one of their staff, she told me that using the online system is OK for checking normal product availability but that the customer service folks generally recommend calling up to verify final availability and to place the actual order. In the end, there are fewer problems doing that. So that's what I have done for my subsequent orders. If it reduces the likelihood of problems, I'll take that extra step.