Buying Equipment from KEH

[Billy Walker]

Just purchased a Calumet CC-401 from KEH and I am more than pleased with their description. The whole process couldn't have gone better.

Billy Walker

[rthomas]

Just adding my latest experience with KEH.

Recently ordered a Mamiya 127mm f/3.8 lens for the RB67, with the 45mm and 82mm extension tubes, in BGN grade. The total was $82 including shipping. It's all beautiful, although obviously used, and works perfectly.

I don't know what I'd do if KEH wasn't around. Maybe have money in the bank....

[Frank C]

I've had good experiences with KEH as well. I usually check them before looking any place else.

[Jeff Kubach]

I also have good experiences with KEH.

Jeff

[ParkerSmithPhoto]

Love my 127mm RZ lens, also from KEH.

I've been buying from them for over 15 years and have never once had a problem with anything. I wished they hadn't moved across town, though. It was so easy to pop by there and pick up some new goodies!

[doughowk]

Bought a Mamiya C330 body from them about 3 weeks ago. It was malfunctioning, so I called on a Saturday afternoon. They emailed me a FedEx return label. Just received it back, and it now works fine. No cost and no hassle! Highly recommend them.

[fmajor]

SCREWED BY KEH....

So i buy a used Manfrotto 498rc2 ballhead. I'm living in Europe for awhile and needed some friends to bring it over for me. Ordered end of September and was just able to take possession of it 09Nov.

IT WAS THE WRONG HEAD!!! The packing sticker had all the right information, but they sent a 496rc2 instead.

They've offered to refund the price difference between the 2 heads, but nothing for the huge irritation. Any "upright" retailer would offer that - as a bare minimum.

This stinks.

[Chayelle]

Yes, I can also get frustrated at other peoples mistakes,
but, it is sure nice when I goof up and that cashier or whomever,
is so helpful to me regardless...
I guess I am not perfect yet myself ...

[Chayelle]

I forgot to ad, KEH does try to do a pretty descent job
for me. Have bought quite a few items from them. Last
one I returned, but now wish I had just kept it...
I think this must be dame confusion...

[John Koehrer]

I don't know of any company that has a policy of compensation for irritation as a policy although I've seen minor things in photofinishing joints
I don't think I've heard of anyone being compensated for the inconvenience of being stranded on the side of the road by your Merfordillac.
Just sayin'