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  1. #11
    roteague's Avatar
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    Quote Originally Posted by photomc
    Yep Ann! May be the home of APUG, but in this case this is a valid question I think....Sean, any comments?
    I don't think helping someone out with a problem is out of line.
    Robert M. Teague
    www.visionlandscapes.com
    www.apug.org/forums/portfolios.php?u=2235

    "A man who works with his hands is a laborer; a man who works with his hands and his brain is a craftsman; a man who works with his hands and his brain and his heart is an artist" -- Louis Nizer

  2. #12
    Shmoo's Avatar
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    Photomc's right about the scanner lock. On the 3200 it's on the left side towards the back and looks like a large plastic flathead screw top. Just another thing you don't have to worry about in a darkroom...

  3. #13
    Dorothy Blum Cooper's Avatar
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    Hope I didn't create any controversy by posting...just desperate.

    To set the record here...I'm a straight black and white film photographer who is still dependant on darkroom printing only!! The scanner we use is for proofing for the few clients I take. I love this site for all it offers and thank you all for your help. I really appreciate it.

    As much as I'd love to say 'problem solved'...I can't. We've tried everything suggested and still can't get the darned thing to initialize. You can here the scanner set itself (the bar slid back into place, the scanner light came on under the glass), but that's it. After that...the program won't come up for me to operate the scanner. It's almost as if the computer doesn't want to work with the scanner. At a complete loss!

    Again...thank you all for taking time to make suggestions. I'm still game for anything else I may be overlooking!

    Dorothy--

  4. #14

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    Has anyone else run into this problem? Do these scanners just quit? We called customer support at Epson only to be told that the scanner was just out of warranty and that they wanted to charge us for helping with the problem over the phone. I don't think so! REAL disappointed in THAT one!!!

    So...I'm looking for any tips, ideas, suggestions as to what may have gone wrong!!!!!!!!!

    Dorothy--[/QUOTE]

    Hi Dorothy,
    I think it's a matter of memory (maybe you better upgrade this for work without problems in the future).
    Best you can doe is Uninstall the scanner, reboot and re-install the software.
    I hope this will help.
    Greez,
    erjie

  5. #15
    Fintan's Avatar
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    is this PC or Mac?
    What operating system?
    Is scanner USB?
    Are there any lights on, red or green?
    Do you leave scanner on before switching computer on

    No appologies necessary, the gallery would be scarce if there was nobody using scanners.

  6. #16
    geraldatwork's Avatar
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    Nothing wrong with using scanners. I strictly wet print my B&W negatives in my garage darkroom. Wouldn't even think of printing B&W any other way. But I save a lot of time by scanning my negatives to get a better idea of what I have than just looking at contact prints. Really helps in the selection process.

  7. #17
    Dorothy Blum Cooper's Avatar
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    Best you can doe is Uninstall the scanner, reboot and re-install the software

    Did that...still no luck

    is this PC or Mac?

    PC

    Is scanner USB?

    USB

    Are there any lights on, red or green?

    Yes...green light is on the front panel.

    Do you leave scanner on before switching computer on

    Yes...the scanner stays on but we've turned it completely off, shut the computer down, restarted the computer, then turned the scanner back on.

    Again...thanks for the suggestions. I'm still workin' on this sucker in hopes of resuscitating it!!

    Dorothy--

  8. #18
    Fintan's Avatar
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    Theres nothing wrong with the scanner, it the light flashing was red you would be in trouble.

    Can you look at the installation CD, your driver should be "epson11167.exe"

    Can you say how many USB ports on your PC?

    What version of windows?

  9. #19
    Dorothy Blum Cooper's Avatar
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    Can you look at the installation CD, your driver should be "epson11167.exe"

    Yes...it's the epson11167.exe that's been downloaded and installed.

    Can you say how many USB ports on your PC?

    I'm not sure on that...I think one port? Waiting for my husband to email back as he's the one that's been fooling with the plugs and all...that's off limits to me

    What version of windows?

    2000 Office, I think.

    Dorothy--

  10. #20
    Fintan's Avatar
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    I would remove the driver and installation software, reboot, connect into a different USB port and let the automatic installation run, pointing of course to the latest driver.

    You could also try a different USB cable in case its damaged.
    Or install the scanner on a different PC to be sure its not the scanner itself [which I doubt it is]

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