You stay in business by serious evaluation of the current status of your company and a careful evaluation of the place you will occupy in the future.Originally Posted by earnest
NO company ever became successful by screwing their customers, which is incidentally, JUST what this Laminator is attempting.
I doubt that you will return to this Laminator with future business. I also doubt that you are unique ... Laminator has most probably adopted the same attitude with all of their customers. What level of intelligence does it take to figure out what will happen next? That threat of a lawsuit, to me, is a clear indication of one thing: PANIC at the exodus of Laminators' customers.
Of course you need to make money ... over the long run, not invariably *every single time* and at at any cost of good will.
Consider three businesses "involved" here; J&C; PhotoWareHouse and SatinSnow. What would you pay for the recommendations given them here? - And how do you think they earned those recommendations?