Looking for alternatives to Light Impressions
Like others who have commented on Light Impressions, I have seen a gradual decline in service over the last few years.
Now the situation has reached the point of no return for me. On July 14th I placed an order -- nothing fancy -- a couple of types of tape, clear corners, crystal clear bags, cotton gloves, burnishing bone, etc. I was told that several items were on back order, but that the others were available.
On August 14th I received a letter stating that "some items" from my order were out of stock, but they were trying to ship them as soon as possible. As it turned out, everything I wanted was now backordered! They gave me the options of cancelling the order or contacting their Customer Service Center to discuss alternatives if I didn't want to wait. Since I didn't have a pressing need for the items, I decided to wait.
Then I received another form letter dated August 30, which said: "Unfortunately, we are unable to fill your order as this item is no longer available." They indicated they had cancelled my back order and that my credit card had not be charged. You can be sure I'll be checking my credit card statement.
It appears to me that Light Impressions is going belly up and/or is in the process of committing organizational suicide. In any event, I won't be placing any further orders with them, as I simply won't put up with such poor service. Moreover, I will advise my photo and artist friends to look for other vendors. It's a shame because Light Impressions was an excellent resource for me for many years.
similar story just recently.
i have been doing busy with LI for many years, and have come to the end of my rope.
i talked to several people last week to resolve a 3 week backorder for an order and talk to them about the decline i have noticed and that they were getting a lot of "bad" reviews on serveral photo sites.
For the most part they didn't seem to care.
So a little more research and work will bring about busincess for other vendors as I am like many others "finished".
In my previous message, I forgot to thank everyone for their suggestions concerning alternatives to Light Impressions.
One more I would add to the list is Documounts: www.documounts.com. I've had positive dealings with them, particularly for metal frames and matboard. Their selection of other products isn't as good as Light Impressions, but then a great selection doesn't do you a whole lot of good if you can't obtain the products in a timely manner.
Originally Posted by Michael Kadillak
Yep, I am in the same boat as Michael. We combined orders to make use of the great discounts this company offers.
The material is as good as it gets, as is the craftmanship, and the attention to detail.
Packaging was a work of art and my mats are flawless even after a long trip to Hawaii.
I got no affiliation with this company but would really like to see people from this forum ordering from them. We got to support those small businesses that are willing to go the extra for the customer.
I also had a wholesale account with Light Impressions, and when they fired my account rep and became just another idiotic corporation run by bean counters, I, too, ended my business with them. The fact that I rejected a large percentage of the frames they cut for me made it even easier (QC went waaaayyyy down). I say screw LI for good.
I now get my frames from Documounts and all other materials from United Manufacturers. For the person who required a West Coast supplier, UM has a warehouse in Las Vegas. Shipping costs even for full cases of 32x40 boards is very reasonable.
Bye bye, good riddance to Light Impressions.
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Thanks Pete for the thread, all of you for your thoughts and especially Paul Sorensen for mentioning American Frame’s no charge rush service. http://www.americanframe.com. After some delays with Light Impressions I decided to try a change. As a trial I ordered two complete Nielsen frames, mats, etc. for one vertical and one horizontal print, 20x24 inch images. When I asked about delivery they said if there is a rush (this is 2 PM) we can ship tomorrow at no additional charge. I will pay sales tax because they are also in Ohio, but not ship 2/3s of the way across country. The rush was to submit two prints next week in a group juried show. Ground service from Light Impressions would be five days after shipment. Any delay would miss the entry day.
There is a peculiarity in American Frame’s on-line software that caused me to stop my order, but a call to customer service brought me back. The mats for this size print require UPS oversize charges of $25 each frame. When questioned why they couldn’t package together the customer service person said they would and the second charge will be deducted. I don’t see why they couldn’t program around that, but their IT people must have higher priorities. All should go well from here, but I will add another post if not.
I am a struggling photographer trying to make it in this tough economy. I ordered supplies from Light Impressions in January and after not receiving my order for almost a month. To make a long story short, no delivery, no refund, no response from Light Impressions. Contacting the BBB did not help either. They just ignored them. What a lousy company that treats customers like dirt. Good riddance.
Welcome to APUG. At least as a first-time poster. Sorry it's regarding such a bad experience. You might want to read through the following recent APUG thread, if you have not already done so. It's a pretty sorry tale..
More problems with Light Impressions
"There is very limited audience for the arty stuff, and it is largely comprised of other arty types, most of whom have no money to spend because no one is buying their stuff either. More people bring their emotions to an image than bring their intellect. The former are the folks who have checkbooks because they are engineers, accountants, and bankers—and generally they are engineers, accountants and bankers because they are not artists."
— Amanda Tomlin, Looking Glass Magazine, 2014
Contact your credit card company and they can do a chargeback to get you your money back.
Originally Posted by Tom Haxby