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  1. #11
    Robert Hall's Avatar
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    Thanks for the reminder. I have had an order with them for over 3 months now, I forgot about it. I had them cancel the order.

    Oh, the mighty have fallen.
    Robert Hall
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    Technology is not a panacea. It alone will not move your art forward. Only through developing your own aesthetic - free from the tools that create it - can you find new dimension to your work.

  2. #12

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    Quote Originally Posted by bdial View Post
    Another source to consider is University Products which is in MA, I know a few people who use them regularly.
    http://www.universityproducts.com/

    Though I bought some stuff from L.I. long ago, and was satisfied then, I've seen so many similar reports about their customer service, I don't have any intention of buying from them again.
    i've bought from them
    they are good ...

    i've never bought from LI,
    and chances are i never will ...

  3. #13
    Shaggysk8's Avatar
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    why not just buy from somewhere else if you are not happy, moaning to us will not help you any.

  4. #14
    Andrew Moxom's Avatar
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    Scott.... try www.documounts.com They'll hook you up. They are fast, responsive and their website kicks @$$. They take custom orders on mat cutting, and frames, and have tons of supplies.
    Please check out my website www.amoxomphotography.com and APUG Portfolio .....

  5. #15
    TheFlyingCamera's Avatar
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    Quote Originally Posted by Shaggysk8 View Post
    why not just buy from somewhere else if you are not happy, moaning to us will not help you any.
    Shaggy-

    I AM ordering from someone else. The point was not to as you so nicely put it "moan", but rather to hopefully save someone else the agony and/or get the attention of someone at Light Impressions so they realize they're cutting off their nose to spite their face by skimping on the customer service to "save" a buck or two.

  6. #16
    Andrew Horodysky's Avatar
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    I don't know if these guys have L-pins, but I've used them in a pinch when Light Impressions didn't have what I needed:

    http://www.archivalmethods.com/

    Good luck.

  7. #17

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    Scott,

    I did some looking around, Freestyle has them on their web site. Have them check stock and order. If you have any problems let me know.

    Jan Pietrzak

  8. #18
    Roger Thoms's Avatar
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    Well at least when Light Impressions decided to go downhill, they went all the way.

    Roger

  9. #19
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    For me, Light Impressions used to give decent service when they were in Rochester, NY. But since they moved to the West Coast, they've gotten pretty sloppy, not to mention the increased cost of shipping from there to Puerto Rico. I rarely order anything from them now.
    Eddy McDonald
    www.fotoartes.com
    Eschew defenestration!

  10. #20
    fdi
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    Quote Originally Posted by Sim2 View Post
    Don't know the company but sounds a bit like they order from their suppliers only when the have got an order themselves, the classic stock on demand theory. Works fine as long as your own suppliers can supply within a short time span.
    I can’t see how that model would possibly work unless you only sold to distributors and large retailers that had a large stock themselves and would order long enough in advance that you could fulfill their order before they ran out of stock. We have many customers that often need items in just a day or two.

    Cheers,
    Mark

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