I contacted the AG as well. I received a letter of response about a week ago saying that a record of my complaint is on file for future reference if action is ever taken against the company. The letter said that the AG will first attempt to contact the company and act as a mediator in hopes of resolving such issues before taking any further action against a company operating in its jurisdiction. In all likelihood they will contact Light Impressions and get no response just as the BBB did. If you've been burned by this company it's important to file a complaint with the California AG so that it is on file with the others being made. At this point it seems to be the only way to stop the fraudulent actions of Light Impressions or whatever they call themselves now.