More problems with Light Impressions

[Leigh B]

Has anyone complained to the Federal Trade Commission?

They're engaged in interstate commerce, so federal consumer protection laws apply.

- Leigh

[Melanie M P]

I also was taken on my order from Dec 2010!! as were hundreds of others. Numerous phone calls to Taylor Clark the Supv at Light Impressions and numerous promises of a check to come!! B S!! I have filed with the Federal Trade commission. The FTC is not allowed to compare how many complaints they recieve against one company!! How stupid is that!! I spoke to a supv there today, who told me that would be "singling out". WHAT GOOD DOES THAT DO? Apparently The BBB knows, but what action are they taking?? She recommended the State Consumer Protection division. I am appalled that this can continue with hundreds of people getting ripped off and NO ONE has the power to put a stop to this!! New Century Direct must know this and can just keep on frauding people. We all should put this on every site imaginable, think of those who do not know.
Please any new info would be appreciated.

[Melanie M P]

I filed with the FTC , called them today and got a supv. who told me they are not allowed to look and see how many are filed against a particular company! GEEZ there hundreds of us who have been ripped off. BBB is useless it seems, I do live in Calif and will file in small claims. But that only gets me a judgement against them no $$. I will now file with State Attny General's office. Spread the word about this ruthless company.

[lxdude]

"Ruthless" is right. Good for you!

[ann]

I bad mouth them every chance I get which means to a lot of students, and on other websites, and a few local stores. As if that helps, don't know what a local store can do, but it makes me feel better.

[photo101]

I work for a company that has some overlap with Light Impressions. Although we dont mind the extra customers, it is sad to get them this way. Light Impressions use to be a great company and I am shocked to see what has become of them. It is shocking to me what companies can get away with. If I so much as take a pack of cigarettes from the store I will be in jail for a while. Since I work for a competitor I am not going to participate in this myself, but I can tell you what you can do since I am sick of hearing about what this company is doing to people. If the company I work for starts abusing its customers you can use the same techniques against my company.

This thread is a very good way to get the word out. It is already on page 1 of Google for searches on "Light Impressions". Here is how you can get more stuff on page one of google about them, and increase the odds of this thread going to #2.

Do a blog post about light impressions and make sure you use the term "light impressions" at least 3 times in the text and use it in the title and other tags if you know hot to set them. Then link to this thread and the one on photo.net about them. Then post here in this thread with a link back to your blog. Google will then see your blog while also seeing more activity in this thread. Activity and links from other places are what google loves. Also, do posts in other forums linking to your blog and linking to this thread and cross linking with other threads. The more links you have to your blogs the more weight google gives the link from your blog to this thread. Eventually the first couple pages of google will be filled with blogs and forum posts letting people know what is going on. If you have a google+ account post about Light Impressions there and link to here and the photo.net thread. You can also do Facebook posts but Google cant see friend pages, only fan pages.

If you google "light impressions problems" you can find lots of other threads and blogs about them that you can link to from here, blogs and other forum posts.

Good luck and lets hope that Light Impressions can wake up.

[mn57]

For a couple of decades I was a regular Light Impressions customer but then had to take a few years off. Then I returned to order from my failthful old supplier and something has changed. As I can read in this long forum, many others have similar problems. It looks like the company is in meltdown. Sad.

I ordered items Dec 19 and got the receipt by Email. No items as of January 7. I have called their 800 number and sent them Email on numerous occasions, with all failing to make contact or get a response. I'm about to run the charge back through the credit card. Is it possible they're out of business and the website is on autopilot?

Would any of you recommend another supplier of archival boxes, portfolio cases, and the like?

[lxdude]

Reverse the charge now.
Read back through this thread to find some recommendations for good suppliers.
They seem to be in business- it's just that the current owners are crooks.

[Sirius Glass]

They seem to be in business- it's just that the current owners are crooks.

Me thinks your words are too kind.

[Leigh B]

I ordered items Dec 19 and got the receipt by Email. No items as of January 7. I have called their 800 number and sent them Email on numerous occasions, with all failing to make contact or get a response. I'm about to run the charge back through the credit card.

You need to contest the charge immediately and have the credit card company give you your money back.

There's very narrow window during which you can do this. After that the charge is final, regardless of whether the merchant performed or not.

This thread is full of complaints from people who lost money to these crooks when it's their own darned fault for not contacting the credit card company soon enough.

- Leigh