Switch to English Language Passer en langue française Omschakelen naar Nederlandse Taal Wechseln Sie zu deutschen Sprache Passa alla lingua italiana
Members: 68,770   Posts: 1,484,239   Online: 1099
      
Page 2 of 3 FirstFirst 123 LastLast
Results 11 to 20 of 21

Thread: I'm stunned

  1. #11
    Ed Sukach's Avatar
    Join Date
    Nov 2002
    Location
    Ipswich, Massachusetts, USA
    Shooter
    Medium Format
    Posts
    4,520
    Images
    26
    </span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Ailsa @ Mar 25 2003, 06:02 AM)</td></tr><tr><td id='QUOTE'>I&#39;ve browsed this site for quite a while, but this is the first time I&#39;ve actually posted.

    The look the assistant gave me spoke volumes - I think she would have got me thrown out of the shop if she&#39;d been able to&#33;...

    I&#39;m not sure whether this is the correct forum to post this in, but it seemed as good a place as any&#33;

    </td></tr></table><span class='postcolor'>
    Great to see you posting&#33;&#33;

    That misinformation doesn&#39;t bother me as much as the times when I&#39;ve overheard dishonest - and I mean *DISHONEST* information - deliberately intended to cheat a customer -tossed out over the counter.

    Once upon a time, in one of the medium-sized cities of Maine, I stopped at a small local camera shop - to "check the place out"... etc.
    The guy behind the counter was reviewing just delivered prints from 35mm, processed in house, with a young woman. I was close enough so that when I happened to glance over I could see them ... photographs of a small child ... the usual one-year old splashing in the tub ... "bearskin rug"...
    The woman was gushing over the images ... one could see that this was HER child ... and those photographs were indicators of the strong maternal bond.
    All those prints had a HEAVY cyan printing bias. No other color in them, really, except cyan.

    The conversation went something like this ...

    Mother: "Oh, he&#39;s so darling.."

    Clerk: "Yes. Too bad the color is so `off&#39; ".

    M: "Yes it is. Do you think I&#39;ve used the wrong film?"

    C: "Oh, no. That was Kodak&#33;&#33;"

    M: "Then why?"

    C: "It is the camera&#33; If you had bought the (brand name classified - they were dealers) instead of that Nikon (Nikon&#33;&#33;&#33; - ES) the colors would have been MUCH better. Nikons are known for `bad&#39; color.."

    That was the swindle ... deliberately mis-print, and blame it on the camera.

    It would have been *so* satisfying to go over that counter and give that #&#036;% clerk a knuckle sandwich.... All I could do is leave and wait for the distended blood vessels in my neck to return to normal.

    Given the choice between ignorant and dishonest .. I&#39;ll take "ignorance" every time.


    Anyway ....WELCOME to te "posting" bunch.
    Carpe erratum!!

    Ed Sukach, FFP.

  2. #12

    Join Date
    Jan 2003
    Posts
    22
    Don&#39;t let it get to you. The people and businesses that pull that sort of crap will eventually get theirs. I went to a chain camera store once looking to buy a Nikon FM2. The guy behind the counter told me that no one ever buys mechanical cameras because everyone knows that metal bodied mechanical cameras are so much more fragile than plastic electronic cameras. Yeah, I&#39;m not kidding. I noticed on the way out that I was the only one there. Every time I&#39;ve driven by the place since then, there&#39;s never been a customer in the store.

  3. #13
    Ed Sukach's Avatar
    Join Date
    Nov 2002
    Location
    Ipswich, Massachusetts, USA
    Shooter
    Medium Format
    Posts
    4,520
    Images
    26
    </span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (harry @ Mar 26 2003, 02:49 PM)</td></tr><tr><td id='QUOTE'>Don&#39;t let it get to you.&nbsp; </td></tr></table><span class='postcolor'>
    Oh, I didn&#39;t. It tok some effort, but I made it.

    I probably could rant for hours over some of the gross incompetence I&#39;ve encountered - like the time I visited "Local Big-Time Photo", dealers in photographic chemistry. This outfit had attracted some *very* knowledgeable professionals and *serious amateurs* as salesclerks. The great attraction was that sales people would get generous employee discounts on materials and equipment.

    One day, I visited "LBTP" to find most of those I knew - gone. Some genius had decided that they were paying the help too much ... so they decided to reduce the sales skills to about the level of the average burger flipper.

    I asked for color chemicals - specifically, Photocolor Bleach-Fix. Salesperson recovered from blank look, and retired to "The Back Room". Some time later he emerged with a bottle of Kodak Rapid Fixer. The conversation:

    Me: "Uh ... I can&#39;t use that. That is black and white chemistry. I&#39;m working color - C41 color."

    Poor Uninformed Dolt: "Why can&#39;t you use it? It&#39;s good Kodak fixer."

    M: "Yes, well, it it probably very good for BLACK AND WHITE (with emphasis). I need COLOR chemistry - Photocolor Bleach-Fix."

    PUD: "I don&#39;t see what you&#39;ve got against Kodak chemistry..."

    End of conversation. There is a point where you know anything more will be an exercise in futilty. I might as well have tried to communicate in Sanskrit.

    I remember they installed one of those Kodak Enlarging Machines - "Make Your Own Enlargements - NO Negative Required." They taped a sign on the front of the machine: "This is a Family Store - No Nudes Allowed". I paced off the distance from the machine to the photographic book rack. Fifteen feet (15&#39 - Five meters - to the place where "Nude Photography for Dummies", "How to Talk a Girl Out of Her Clothes and Get Her In Front of the Camera" - " Nudes, Nudes, Nudes" were openly displayed. I think the machine died from cobweb strangulation.

    Shortly after, another great change: I guess they were frustrated by requests from those who were more aware of what was going on than they were ... there was a major shift to Digital and Point and Shoot 35mm.
    Carpe erratum!!

    Ed Sukach, FFP.

  4. #14
    Aggie's Avatar
    Join Date
    Jan 2003
    Location
    So. Utah
    Shooter
    Multi Format
    Posts
    4,925
    Images
    6
    ..

  5. #15

    Join Date
    Dec 2002
    Shooter
    Large Format
    Posts
    6,242
    It would seem to me that the trend of unknowledgeable sales personell will continue and probably degenerate from here. When I moved here 15 years ago, we had four camera stores. All were fairly well versed in conventional photography.

    We now have two that sell used equipment at highly inflated prices (due to the fact that they haven&#39;t become aware of ebay yet...shame on me&#33;&#33 and one that is foreign owned and exists primarily on the sales of Kodak Graphics Materials (which should stand them in good stead for at least another six months) and Epson printers ( on which they are in the beginning stages of the learning curve). Forget even asking any of them for sheet film of any size, emulsion, or of a recent manufactured date. They will "special order" it for you, if they can locate it in the catalog. (If they can remember where the hell the catalog is.)

    Oh well, ain&#39;t life grand&#33;&#33;&#33;
    Art is a step from what is obvious and well-known toward what is arcane and concealed.

    Visit my website at http://www.donaldmillerphotography.com

  6. #16
    Eric Rose's Avatar
    Join Date
    Nov 2002
    Location
    Calgary AB, Canada
    Shooter
    4x5 Format
    Posts
    4,209
    Images
    73
    Ok everyone, now for something positive. We have 3 major "pro" stores in Calgary and several that deal in used stuff. All but 1 is a great place with super staff. In most cases the sales people know what they are talking about and actually use the stuff. One store in particular "The Camera Store" has a number of experts in each area, such as digital cameras, printers, LF, MF etc. When you ask for that special dodad someone will know exactly what you are talking about and if it&#39;s not out front they go to the back and rummage around to find it. They also stock lots of LF film and the usual darkroom stuff you need.

    I do not go to the chain stores as it is a waste of my time, and theirs. The staff at the chain stores typically get paid minimum wage + spiffs. You pay peanuts, you get monkeys. I don&#39;t fault them for not knowing much as they will probably only work there for a couple of months and then on to the next low paying job. The people that deal with these kinds of stores know as little as the salespeople so therefore it&#39;s the blind leading the blind.

    One store in town I refuse to go into as I feel they are crooks and one other that sells used stuff I will go into to look for specific stuff but will not get into any chit chat with the staff as I have seen them outright lie to rookies who know no better. These guys work on commission. The staff at The Camera Store on the other hand are on salary.

    Obviously The Camera Stores get the lionshare of my business. Even if it&#39;s a few bucks more it&#39;s worth it to me have deal with knowledgeable staff. In this era of Wal Mart mentality where everyone wants it for the lowest possible dollar you can&#39;t expect to get service along with cheap prices.

    We of all people should recognize that to produce a quality product takes time, money and effort. If you have a good store in town with knowledgeable people, support them. That&#39;s the only way they will be able to maintain their staff and inventory. Just because you can get it for a couple of bucks cheaper on eBay or some out of town store will not support the continued success of your local store. After awhile you will see the good staff let go and inventories reduced for the products you want. Lets face it, we account for probably only 10% of their sales, maybe less, but the overhead to keep us happy is considerable. Craftsmanship in product production (photographs, furniture etc) and superior salesmanship costs money. If you want it, pay for it.
    www.ericrose.com
    yourbaddog.com

    "civility is not a sign of weakness" JFK

    "The Dude abides" - the Dude

  7. #17

    Join Date
    Sep 2002
    Posts
    747
    </span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (EricR @ Mar 27 2003, 01:58 PM)</td></tr><tr><td id='QUOTE'> Just because you can get it for a couple of bucks cheaper on eBay or some out of town store will not support the continued success of your local store.

    Lets face it, we account for probably only 10% of their sales, maybe less, but the overhead to keep us happy is considerable. </td></tr></table><span class='postcolor'>
    I agree with the first part 100%. The second part I&#39;m not sure about. I&#39;m an easy customer. I tend to walk in. Pickup what I need. Maybe ask a question. Pay. I&#39;m also likely to come back. The general customers walk in. Ask a bunch of questions. Maybe buy. Likely never come back. Just look how many of the people here are willing to buy mail order. Shows we aren&#39;t the types that need too much hand holding. If I&#39;m buying mail order either I can&#39;t get it easily from a local shop or the issue is much more then a couple of dollars.

    One thing that really bothers me is when sales staff tries to sell you what they have in stock. It&#39;s sleazy. To say the least.

  8. #18
    Eric Rose's Avatar
    Join Date
    Nov 2002
    Location
    Calgary AB, Canada
    Shooter
    4x5 Format
    Posts
    4,209
    Images
    73
    </span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Robert @ Mar 27 2003, 03:25 PM)</td></tr><tr><td id='QUOTE'> </span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (EricR @ Mar 27 2003, 01:58 PM)</td></tr><tr><td id='QUOTE'> Just because you can get it for a couple of bucks cheaper on eBay or some out of town store will not support the continued success of your local store.

    Lets face it, we account for probably only 10% of their sales, maybe less, but the overhead to keep us happy is considerable. </td></tr></table><span class='postcolor'>
    I agree with the first part 100%. The second part I&#39;m not sure about. I&#39;m an easy customer. I tend to walk in. Pickup what I need. Maybe ask a question. Pay. I&#39;m also likely to come back. The general customers walk in. Ask a bunch of questions. Maybe buy. Likely never come back. Just look how many of the people here are willing to buy mail order. Shows we aren&#39;t the types that need too much hand holding. If I&#39;m buying mail order either I can&#39;t get it easily from a local shop or the issue is much more then a couple of dollars.

    One thing that really bothers me is when sales staff tries to sell you what they have in stock. It&#39;s sleazy. To say the least. </td></tr></table><span class='postcolor'>
    I agree with you in part Robert and I think we are going in the same direction. My favorite store never tries to "sell" me anything. They know I know what I am doing and if I ask for something and they don&#39;t have it they will tell me the best place to get it. No BS, no switching. I do appreciate that if I have a question they can answer it. I also appreciate that they keep a good selection of LF films and MF films in stock. They also keep a lot of darkroom stuff in stock as well. All that stuff I will buy from them as long as they are relatively competitive, and as I&#39;ve said to keep these benefits I am willing to pay a bit more. When I want something I want it now, not a week later when it comes in the mail.

    Now when it comes to used camera equipment I will always go to them first and see what they have. On some things I have gotten some trememdous deals. On other things they are out to lunch. The blad lenses I just bought are a prime example. I was able to buy them on eBay for about 1/2 of what they would have cost at my favorite store. I show them the eBay listing and give them a chance to try and get close. It all depends on whether it&#39;s a consignment item or one that they took in on trade. If it&#39;s their&#39;s then it depends on how much they are into it for. Sometimes they can cut their margins just to keep me happy (which they will do since I am a long time customer). My Pentax sportmeter was a case in point. They essentially sold it to me for their cost.

    It&#39;s all about relationships. If they are willing to develop a mutually beneficial relationship with me and we can both treat each other with respect, then I&#39;m willing to support it.
    www.ericrose.com
    yourbaddog.com

    "civility is not a sign of weakness" JFK

    "The Dude abides" - the Dude

  9. #19
    FrankB's Avatar
    Join Date
    Apr 2003
    Location
    Northwest UK
    Shooter
    Medium Format
    Posts
    2,147
    Images
    24
    A friend and I on our first trip to Orlando, Florida were looking for bargains in the photo shops around International Drive... ...this was before we realised they were all tourist traps&#33;

    We entered one shop looking for a good deal on a speedlight. The salesman dismissed our enquiry by explaining that what we really wanted was an ultra-wideangle converter (no, I didn&#39;t get the relevance either&#33. He just happened to have some wonderful ones in stock at really marvellous prices.

    My friend and I weren&#39;t convinced, so the salesman started to wax lyrical about the amazing build quality and, to demonstrate the build quality, took one out of the box and slammed it down hard several times on the counter. "See, great build&#33;"

    We explained at that point that we wouldn&#39;t be buying an ultra-wideangle converter from him or anything else for that matter. I think he seemed a little put out at our lack of enthusiasm but we were so busy leaving that it was difficult to tell&#33;

    At another shop a salesman tried to tell my friend that an EOS 300 was exactly the same as an EOS 500. A quick look through the respective finders showed 3 focus points on one and 7 on the other...

    Ludicrous but true.
    The destination is important, but so is the journey

  10. #20
    Ed Sukach's Avatar
    Join Date
    Nov 2002
    Location
    Ipswich, Massachusetts, USA
    Shooter
    Medium Format
    Posts
    4,520
    Images
    26
    </span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (FrankB @ Apr 28 2003, 11:01 AM)</td></tr><tr><td id='QUOTE'>We entered one shop looking for a good deal on a speedlight. The salesman dismissed our enquiry by explaining that what we really wanted was an ultra-wideangle converter ....

    Ludicrous but true.</td></tr></table><span class='postcolor'>
    Not too surprising ... though it should be.
    It&#39;s called "The Dumbing-down of America".
    There are those who figure "The less people know, the more they will spend". What really frosts my cookie is that, for the most part, they are right.
    Carpe erratum!!

    Ed Sukach, FFP.

Page 2 of 3 FirstFirst 123 LastLast


 

APUG PARTNERS EQUALLY FUNDING OUR COMMUNITY:



Contact Us  |  Support Us!  |  Advertise  |  Site Terms  |  Archive  —   Search  |  Mobile Device Access  |  RSS  |  Facebook  |  Linkedin